General Manager - Crowne Plaza Penang Butterworth

IHG Hotels & Resorts; George Town; On-site; MYR 120,000 - 180,000; Full time

Job summary

A prominent hotel brand in Penang seeks a General Manager to lead operations at Crowne Plaza Penang Butterworth. This role emphasizes shaping guest experiences and driving financial performance while fostering a culture of sustainability and community engagement. Ideal candidates will have proven leadership in hotel management and a strategic mindset to enhance the brand's presence in the region. Join us to make a difference in hospitality.

Qualifications

• Proven leadership experience in hotel/general management with a track record of driving financial performance and guest satisfaction.
• Ability to lead with vision, inspire teams, and deliver operational excellence aligned with Crowne Plaza standards.
• Strategic mindset with experience in revenue strategy, asset management, marketing initiatives, and community engagement.
• Commitment to sustainability and social responsibility within hospitality operations.

Responsibilities

• Lead, inspire, and develop a talented team by fostering a culture of engagement, mentoring, and succession planning.
• Own the business direction of the property through revenue strategy, asset management, marketing innovation, and community engagement.
• Prioritize sustainability and social responsibility, ensuring the hotel contributes positively to the community and environment.

Skills

Leadership

Financial performance

Guest satisfaction

Sustainability

Community engagement

Job description

Overview

Be the Visionary of Straits City
At Crowne Plaza Penang Butterworth – Straits City, we’re looking for a dynamic General Manager who will bring both vision and execution to one of Penang’s most exciting destinations. This isn’t just about running a hotel—it’s about shaping a landmark. You will lead with purpose, inspiring your team, driving financial performance, and crafting unforgettable guest experiences that reflect the energy of Penang and the prestige of the Crowne Plaza brand. With your leadership, this property won’t just operate smoothly—it will thrive as a market leader.

Crowne Plaza Penang Butterworth – Straits City is a strategically located property within the integrated Straits City development in Butterworth, Penang. With 343 rooms and extensive F&B and conference facilities, it is designed to cater to corporate, MICE, and leisure segments. The hotel’s proximity to major industrial parks and transport hubs positions it as a key player in the region’s hospitality landscape.

Responsibilities

• Lead, inspire, and develop a talented team by fostering a culture of engagement, mentoring, and succession planning. Be the face of the brand—build connections with guests, listen to feedback, and ensure every stay exceeds expectations. Drive best-in-class guest satisfaction and align the team to global Crowne Plaza standards to transform service into memorable moments.
• Own the business direction of the property through revenue strategy, asset management, marketing innovation, and community engagement. Forecast, plan, and execute with precision to maximize returns for owners while keeping the hotel at the forefront of Penang’s competitive hospitality scene.
• Prioritize sustainability and social responsibility, ensuring the hotel contributes positively to the community and environment.

Qualifications

• Proven leadership experience in hotel/general management with a track record of driving financial performance and guest satisfaction.
• Ability to lead with vision, inspire teams, and deliver operational excellence aligned with Crowne Plaza standards.
• Strategic mindset with experience in revenue strategy, asset management, marketing initiatives, and community engagement.
• Commitment to sustainability and social responsibility within hospitality operations.

Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the 'Apply' button. Start your journey with us today.