General Manager

The General Manager will oversee the Operations, Safety, Customer Service, and Sales departments, ensuring the alignment of these functions with the company's strategic goals. This role demands a strong leader with a proven track record of managing cross-functional teams and significant experience in the transportation or logistics industry.

Key Responsibilities:

• Formulate and implement operational strategies and policies to meet organizational goals.
• Lead and mentor department heads in Operations, Safety, Customer Service, and Sales, fostering a culture of high performance.
• Provide strategic insights to senior management and participate in long-term planning and decision-making.
• Develop and execute business plans that align with the company's growth objectives.
• Operational Management:
  • Ensure daily operations across all departments run smoothly and efficiently.
  • Oversee resource allocation, including personnel, equipment, and budgets, to optimize departmental performance.
  • Identify and address operational inefficiencies, implementing process improvements to enhance productivity.
• Safety & Compliance:
  • Ensure compliance with all safety regulations and industry standards, promoting a strong safety culture within the organization.
  • Address safety issues promptly and implement measures to minimize risks.
• Work closely with the Customer Service department to ensure high standards of customer satisfaction.
• Collaborate with the Sales team to set targets, develop sales strategies, and monitor performance.
• Maintain strong relationships with key clients and stakeholders, ensuring effective communication and service delivery.
• Budget & Performance Management:
  • Develop and manage operational budgets, ensuring cost-effective resource utilization.
  • Monitor key performance indicators (KPIs) to track departmental performance and report regularly to senior management.
• Team Development:
  • Participate in the recruitment, selection, and development of staff, ensuring the team possesses the necessary skills.
  • Lead initiatives to enhance staff engagement, training, and retention across departments.
• Risk Management & External Relations:
  • Identify operational risks and implement mitigation strategies.
  • Represent the company in external interactions with clients, suppliers, and stakeholders, ensuring a positive company image.

Requirements:

• Proven leadership experience in managing cross-functional teams.
• Extensive experience in the transportation or logistics industry.
• Strong knowledge of safety regulations and industry standards.
• Excellent communication, negotiation, and decision-making skills.