General Manager

Monroe Consulting Group; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading indoor playground company is expanding into Malaysia and seeks an experienced General Manager to oversee operations. Responsibilities include optimizing workflows, managing resources, and leading a team to ensure high standards of service and profitability. This role requires strong leadership, strategic thinking, and excellent communication skills.

Qualifications

• 5 years of experience in operations and business development management.
• Experience in preschool education and/or children's enrichment is advantageous.

Responsibilities

• Oversee operations and optimize workflows to improve performance indicators.
• Recruit and train a skilled team for efficient delivery of services.
• Ensure compliance with regulations and maintain high ethical standards.

Skills

Leadership

Strategic Thinking

Communication

Teamwork

Education

Diploma or Bachelor's Degree

Job description

Executive recruitment company Monroe Consulting Group's Professional Division is partnered with an established and also the largest indoor playground company in Singapore. Our distinguished client is currently seeking to expand its business into Malaysia. We are currently seeking an experienced and results-driven General Manager to oversee our client's operations and ensure efficient and effective processes across our indoor playgrounds in Malaysia. As the General Manager, you will be responsible for optimising operational workflows, forming partnerships, developing business, managing resources, and driving continuous improvement initiatives. This role requires strong leadership skills, strategic thinking, and the ability to collaborate with cross functional teams.

Responsibilities:

• Establish priorities and develop initiatives for improving business's Key Performance Indicators to increase profits, minimize and control costs.
• Takes prompt corrective action when necessary. Perform all other duties and responsibilities as required or requested by COO.
• Provide oversight on expenditure analysis, financial reporting, procurement, and asset management to ensure strong and profitable sales growth.
• Identify areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities.
• Set performance goals and objectives to meet both company and customer expectations while also ensuring accuracy and quality.
• Adhere to high ethical standards and comply with all regulations/applicable laws.
• Network with clients and customers to improve presence and reputation of the branch and company.
• Oversee and manage all areas of the playground and make decisions on matters of importance to guest service.
• Ensure proper actions and reports are completed for any incidences.
• Complete job responsibilities and performance objectives in a timely and effective manner and in accordance with the Company policies and procedures.
• Recruit, hire, and train a competent team of both backend and frontline staff to deliver high-quality work and maintain high standards across all operations.

Requirements:

• At least 5 years of working experience in playing leadership roles in operational and business development management.
• Educational qualifications - minimum Diploma or Bachelor's Degree
• Experienced with preschool education and/or children-enrichment is an advantage.
• Excellent verbal, written and interpersonal communication skills.
• Able to work independently and effectively under tight deadlines in a fast-paced environment.
• Able to work as a team and share best practice with colleagues to achieve the overall aims of Company's indoor play area.