GENERAL MANAGER

Heritage Hotel Cameron Highlands; Cameron Highlands; On-site; MYR 300,000 - 400,000; Full time

Job summary

An established industry player is seeking a dynamic General Manager to lead its team in the picturesque Cameron Highlands. This role involves strategic oversight of hotel operations, ensuring exceptional guest experiences while driving business success. With a focus on leadership, financial management, and customer service, you will foster a high-performing team and build strong relationships with stakeholders. The ideal candidate brings extensive experience in hospitality management and a passion for creating unforgettable guest experiences. If you are ready to take on this exciting challenge, we encourage you to apply.

Benefits

Competitive Compensation

Professional Development Opportunities

Work-Life Balance Benefits

Qualifications

• 7+ years in a senior leadership role in hospitality.
• Proven track record in managing hotel operations and driving growth.

Responsibilities

• Lead all hotel operations, ensuring guest satisfaction.
• Develop strategies to maximize profitability and occupancy.

Skills

Leadership

Financial Acumen

People Management

Customer Service

Strategic Planning

Education

Degree in Hospitality Management

Degree in Business Administration

Job description

About the role

We are seeking an experienced and dynamic General Manager to lead the Heritage Hotel Cameron Highlands' team and operations. As the General Manager, you will be responsible for the overall management and strategic direction of the hotel, ensuring exceptional guest experiences and driving the business towards continued growth and success. This is a contract role based in the beautiful Cameron Highlands region of Pahang.

What you'll be doing

1. Provide strategic leadership and oversight for all hotel operations, including rooms, food and beverage, sales and marketing, and finance.
2. Develop and implement effective business strategies to maximise profitability, occupancy, and guest satisfaction.
3. Manage and motivate a high-performing team, fostering a positive and productive work environment.
4. Ensure compliance with all relevant laws, regulations, and industry standards.
5. Build and maintain strong relationships with key stakeholders, including customers, suppliers, and the local community.
6. Analyse financial and operational data to identify opportunities for improvement and make data-driven decisions.
7. Represent the hotel at industry events and foster a positive brand image in the local market.

What we're looking for

1. Extensive experience (7+ years) in a General Manager or similar senior leadership role within the hotel or hospitality industry.
2. Proven track record of successfully managing hotel operations and driving business growth.
3. Strong financial acumen and the ability to develop and implement effective budgeting and cost-control measures.
4. Excellent people management skills, with the ability to lead, motivate, and develop high-performing teams.
5. Exceptional customer service orientation and the ability to identify and meet the needs of diverse guest demographics.
6. Excellent communication and interpersonal skills, with the ability to build relationships with key stakeholders.
7. Thorough understanding of the hotel industry, including trends, best practices, and regulatory requirements.
8. Degree in Hospitality Management, Business Administration, or a related field.

What we offer

At Heritage Hotel Cameron Highlands, we are committed to providing our employees with a rewarding and fulfilling work experience. We offer competitive compensation, opportunities for professional development and career advancement, and a range of benefits to support your work-life balance. Our welcoming and inclusive company culture ensures that you'll feel valued and empowered to contribute to our continued success.

About us

Heritage Hotel Cameron Highlands is a renowned hotel located in the picturesque Cameron Highlands, a popular tourist destination in Pahang, Malaysia. With a rich history and a commitment to providing exceptional hospitality, we are dedicated to creating unforgettable experiences for our guests. Our hotel features beautifully appointed rooms, diverse dining options, and a range of leisure facilities, all set against the backdrop of the stunning natural surroundings of the Cameron Highlands.

If you are excited by the prospect of leading a dynamic hotel team and contributing to the continued success of Heritage Hotel Cameron Highlands, we encourage you to apply for this role today.

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