General Manager

As the General Manager (GM), you will be responsible for implementing the policies and strategies planned by the Chief Executive Officer (CEO), as well as ensuring the smooth running of daily operations across all departments. The GM plays a crucial role in ensuring the achievement of business objectives through operational coordination, team management, and process improvements. The GM also acts as a liaison between senior management and all operational units.

Key Responsibilities:

Implement the CEO's strategic direction in a focused and practical manner.

Ensure the smooth running of daily activities across departments, including resource and operational coordination.

Provide feedback and periodic reports to the CEO for performance evaluation.

Oversee the preparation of tender documents, including reviewing catalogs, technical specifications, and pricing.

Ensure all bids meet technical and financial requirements and are competitive.

Manage submission timelines and coordinate communication with organizers.

Project Implementation & Logistics

Plan the delivery schedules and implementation of awarded projects.

Coordinate with technical, logistics, and installation teams to ensure contract compliance.

Monitor project documentation and progress regularly.

Lead department heads and staff in achieving overall performance targets.

Develop staff development plans through training, discipline monitoring, and competency enhancement.

Serve as the main channel for resolving daily operational issues.

Compliance & Process Improvement

Ensure operations comply with internal policies and relevant legal requirements.

Identify potential risks or delays and propose appropriate mitigation actions.

Foster a culture of innovation and process efficiency.

Change Management & Organizational Transformation

Lead organizational change initiatives, including technology, structure, and workflow improvements.

Ensure operational continuity throughout the transformation process.

Manage the operational and special project budgets across departments.

Optimize human, financial, and logistical resources for cost-effectiveness.

Customer Relationship Management (CRM)

Build and maintain relationships with strategic customers and industry partners.

Assess customer feedback and take proactive improvement actions.

Strategy Development & Business Growth

Develop long-term strategies for sustainable growth.

Explore new market opportunities and introduce products or services aligned with the company’s direction.

Qualifications & Job Requirements:

a. Academic Qualifications

Degree in Business Management, Engineering, Logistics, Procurement, Economics, or related fields.

Additional qualifications such as an MBA or professional certificates (e.g., PMP, CSCP) are an advantage.

b. Experience

Minimum 5 years in a mid/senior management position, especially in procurement or government projects.

Extensive experience in operations management, tendering, projects, and customer relations.

c. Professional Skills

Deep knowledge of e-Procurement and government procurement processes.

Expertise in budget management, financial analysis, and cost control.

Proficient in project coordination from initiation to closure.

Strong leadership in a multi-department environment.

Excellent communication skills for delivering information to all stakeholders.

Ability to make data-driven decisions and resolve conflicts professionally.

e. Personal Characteristics

Committed, with integrity, results-oriented, and able to handle pressure.

Flexible and agile in a dynamic work environment.

Proactive in identifying improvement opportunities and solving organizational issues.

Core Skills:

Operational Management: Skilled in coordinating multiple tasks with a focus on operational effectiveness.

Team Leadership: Ability to guide and inspire cross-functional teams.

Problem Solving: Practical, forward-thinking approach to complex issues.

Communication Skills: Effectively conveying messages to all levels of the organization.

Documentation Proficiency: Detail-oriented in organizing, reviewing, and analyzing project and tender documents.

Change Management: Skilled in leading systematic changes in organizational structure and culture.

Quality Control & KPIs: Competence in monitoring performance based on key indicators and internal audits.

Strategic & Commercial Awareness: Strategic thinking and awareness of market opportunities and current risks.

Compliance & Risk Management: Knowledgeable in risk management and ensuring compliance with established guidelines.

Negotiation & CRM: Representing the company in high-value negotiations and managing strategic customer relationships.

Finance: Proficient in budget management, cash flow, and preparing reports for decision-making purposes.

How do your skills match this job?

How do your skills match this job?

Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? How many years' experience do you have as a general manager? How many years' experience do you have as a manager / team lead? Have you worked in a role where you were responsible for budget management & forecasting? Do you have experience in a role which requires relationship management experience?