General Manager

Accor; Alor Setar; On-site; MYR 60,000 - 100,000; Full time

Job summary

An established industry player in luxury hospitality is seeking a dynamic leader to oversee operations at a prestigious hotel. This role involves direct supervision of the Executive Committee and all hotel personnel, ensuring exceptional service quality and adherence to brand standards. The ideal candidate will possess a strong background in hotel management, strategic thinking, and excellent communication skills. If you are passionate about creating memorable guest experiences and leading a dedicated team, this opportunity is perfect for you. Join a forward-thinking organization committed to excellence and sustainability in the hospitality sector.

Qualifications

• 5+ years in luxury hotel management with strong leadership capabilities.
• Fluent in English and understanding of local market dynamics.

Responsibilities

• Supervise hotel personnel and ensure service quality standards.
• Maximize financial performance and maintain operational efficiency.
• Foster a collaborative environment and build strong team relationships.

Skills

Leadership

Communication Skills

Strategic Thinking

Financial Management

Problem Solving

Interpersonal Skills

Team Building

Crisis Management

Education

Strong Educational Background

Job description

Company Description

The 5-star rated 389-key Pullman Kuching was designed to enrich guests with precious and exclusive comfort since its inception in 2010. With stunning panoramic views of Kuching City and the Sarawak River, complemented by the hotel’s spacious and contemporary interiors, business and leisure travelers can indulge in 5-star luxury during their stays. With well-equipped MICE facilities and large conference space, the hotel is also a key player in Kuching’s MICE industry. As the preferred venue for meetings and conferences, Pullman Kuching has hosted numerous international and regional events.

Pullman Kuching features an array of outstanding facilities such as the uniquely designed swimming pool, and specialty restaurants and bars – guests will indeed be spoilt for choice!

Job Description
Operations
Employee Engagement

1. Directly supervise the Executive Committee members and indirectly supervise all hotel personnel.
2. Carry out supervisory responsibilities in accordance with the Company’s policies and training programs.
3. Act as an integer role model, displaying explicit knowledge and awareness of company standards.
4. Build quality relationships with the management team.
5. Create team spirit.
6. Create an effective collaborative and inclusive environment where all employees/colleagues are encouraged to provide input.
7. Ensure good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures.

Service

1. Maintain product and service quality standards by conducting ongoing evaluations.
2. Attain and maintain service levels that exceed expectations.
3. Ensure all areas of the hotel are consistently maintained to standards of attractiveness, comfort, and cleanliness.
4. Handle VIPs, understanding international protocols for government officials and royalty.

Competitive

1. Develop accurate and aggressive long and short-range financial objectives consistent with the Brand strategy.
2. Grow business with a good overview of finances, think about the future, and decide on strategic initiatives.
3. Deal with media.

Financial

1. Maximize financial performance.
2. Ensure efficient operation and cost control of all hotel departments and facilities.
3. Execute marketing, sales, and operational activities, producing results that meet or exceed the hotel’s business plan.
4. Ensure adherence to relevant legislation relating to fire, hygiene, employment, licensing, etc.
5. Monitor and minimize energy consumption.
6. Preserve and maximize hotel assets.

PERSONAL DEVELOPMENT

1. Passion to grow and develop - feel encouraged and reinforced by own success.
2. Approach tasks with courage and self-confidence.
3. Trust and show confidence in others; delegate effectively.
4. Remain professional and constructive in extraordinary situations.
5. Show good self- and time management.

LEADERSHIP

1. In times of crisis, able to take logical decisions and immediate actions.
2. Create an environment that encourages innovation; break down hierarchy; challenge thinking in a constructive way.
3. Foster and push others to think clearly and solve problems properly by asking probing questions.
4. Build a network of key people (owners, community, etc.).
5. Develop people - promote integrity by fostering a 'speak-up' culture and demand fair and respectful behavior, enforcing compliance.
6. Market plans and ideas successfully.
7. Reduce key and complex ideas and messages to clear, memorable, and compelling statements.
8. Convince others; negotiate; debate; find win-win solutions.

CREATING THE FUTURE

1. Contribute to finding solutions.
2. Think quickly; formulate arguments in a quick way; able to focus on different tasks simultaneously.
3. Anticipate future trends and opportunities; translate organizational strategy into appropriate local strategy.
4. Use sound problem-solving skills by identifying relevant information and interpreting and evaluating it objectively.

LIVING THE BRAND

1. Deliver the 'we make moment' service philosophy: inspire the team to deliver soft heartfelt service, turning small gestures or indulgences into genuine and heartwarming moments that make life wonderful.
2. Inspire the team to do the ordinary in an extraordinary way.
3. Ensure delivery of a family program, making the hotel family-friendly.
4. Care for people and for the planet; be mindful of sustainability.
5. Ensure audit levels as per Brand standards (green globe certified), participate in charity involvement and donations, and promote the 'kilos of kindness' initiative.

Qualifications

1. Prior 5+ years’ experience in luxury hotel management essential.
2. Strong match with Accor Inspiring Leader capability framework.
3. Strong educational background.
4. Fluent in English (+ local language).
5. Good understanding of the local market (previous experience preferred).
6. Understanding/experience of union relations – where applicable.
7. Experience with owner relationships.
8. Must be strategic, creative, and able to clearly communicate how plans will deliver on overall goals.
9. Excellent speaking and presentation skills.
10. Demonstrated leadership and organizational skills.
11. Strong interpersonal and communication skills.
12. Adaptable and flexible with the capacity to set high goals and standards for the smooth operation of the hotel.
13. Effective management style, hands-on and approachable.
14. Bottom-line oriented with emphasis on quality guest service and team building.