GenAI Strategy & Service Transformation Consultant

7801 Accenture Solutions Sdn B Company; Kuala Lumpur; On-site; MYR 200,000 - 320,000; Full time

Job summary

Accenture is seeking a Gen AI Agentic Innovation Consultant to design and deliver Gen AI-powered service reinvention. You will lead service strategy, design, and implementation with a strong focus on agentic AI and CX transformation.

The role requires 6–9 years of experience, MBA background, and hands-on knowledge of Gen AI frameworks, LLMs, and data-driven decision making. A dynamic, client-facing environment with cross-functional teams awaits.

Qualifications

• MBA from a Tier 1 institute with a focus in Customer Service, Strategy, or Technology.
• 6–9 years of experience with at least 3 years in Customer Service operations and contact center channels.
• Strong analytical and problem-solving skills; data-driven mindset.
• Familiarity with Agile and Waterfall project methodologies.
• Hands-on experience with LLMs, Gen AI frameworks, and agent enablement.

Responsibilities

• Gather and translate business requirements, analyze processes and design Gen AI-enabled service solutions.
• Support GenAI-led reinvention roadmaps and new operating models for service.
• Serve as BA/PO or functional consultant within service strategy, design and implementation.
• Engage clients on leveraging LLMs and agentic capabilities to strengthen relationships.
• Collaborate with solution architects, Data & AI teams and platform SMEs on scalable solutions.

Skills

Generative AI

Contact center experience

CX Strategy Design

GenAI strategy

Digital transformation

Education

MBA from a Tier 1 institute

Tools

SQL

Python

Tableau

Power BI

Job description

Accenture is seeking a Gen AI Agentic Innovation Consultant to design and deliver Gen AI-powered service reinvention. You will lead service strategy, design, and implementation with a strong focus on agentic AI and CX transformation.

The role requires 6–9 years of experience, MBA background, and hands-on knowledge of Gen AI frameworks, LLMs, and data-driven decision making. A dynamic, client-facing environment with cross-functional teams awaits.