GBS Customer Service Rep

UPS; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

Join a Fortune Global 500 organization where innovation meets opportunity! This role invites you to be part of a dynamic team that values your skills and passion. As a key player, you'll engage with customers, handling inquiries and providing solutions that enhance their experience. With a commitment to personal growth, you'll work in a rewarding culture that encourages collaboration and excellence. If you're ready to elevate your career and make a difference, this is the place for you!

Qualifications

• Minimum Diploma or 2 years of call center experience required.
• Strong understanding of UPS services and procedures is essential.

Responsibilities

• Handle incoming calls for various customer inquiries professionally.
• Identify and record customer concerns, recommending solutions.

Skills

Customer Service Skills

Communication Skills

Problem-Solving Skills

Education

Diploma

Job description

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

1. Minimum Diploma or 2 years call center experience.
2. Understand UPS service, product, systems and procedure.
3. Handle incoming calls for pick up, track and trace, complaints, claims, service guarantees, price quotation, service information, export shipments exception and other enquiries in a professional manner.
4. Update the pick up arrangement, UPS supply request and tracking follow up.
5. Identify and record customer concerns or issues.
6. Recommend solutions to service concerns to management.
7. Any other duties assigned from time to time.

Employee Type: Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.