Garden Wing Manager (172558)

Shangri-La Hotels and Resorts; Kota Kinabalu; On-site; MYR 100,000 - 150,000; Full time

Job summary

Shangri-La Rasa Ria, Kota Kinabalu seeks a Garden Wing Manager to lead front office operations. The role involves ensuring guest satisfaction, managing staff, and collaborating with various departments to maintain high service standards. Ideal candidates have experience in luxury hospitality, strong leadership abilities, and excellent communication skills.

Benefits

Competitive work benefits

Career advancement pathways

Comprehensive training programs

Qualifications

• Proven experience in front office or guest services management, preferably in a luxury hotel.
• Excellent communication and problem-solving abilities.
• Capability in Mandarin or other languages is a strong advantage.

Responsibilities

• Lead and manage the Garden Wing front office team.
• Ensure smooth check-in/check-out processes and handle guest inquiries professionally.
• Train, mentor, and evaluate staff performance.

Skills

Leadership

Interpersonal skills

Communication

Problem-solving

Proficiency in hotel management systems

Education

Hospitality degree or equivalent

Job description

Shangri-La Rasa Ria, Kota Kinabalu

Be part of our Shangri-La family!

At Shangri-La Rasa Ria, Kota Kinabalu, we believe our people are our greatest asset. We prioritize your growth by offering exceptional learning opportunities, career advancement pathways, and a supportive work environment that feels like family. Our commitment to honour, respect, and inclusivity ensures every colleague feels valued and empowered to thrive.

As a preferred employer, we provide competitive work benefits, equal opportunities, and comprehensive training programs to help you reach your full potential. From internal promotions to recognition initiatives, we ensure every team member is set up for success and acknowledged for their contributions.

Nestled along the stunning coastline of Sabah, our resort offers more than just a workplace. With 494 guest rooms, a 64-acre nature reserve—the Rasa Ria Reserve—home to wildlife like long-tailed macaques and slow lorises, and an 18-hole championship golf course with breathtaking views of Mt. Kinabalu (a UNESCO World Heritage site), we inspire a deep connection to nature, purpose, and community.

Joining Shangri-La Rasa Ria is more than a career move—it’s an opportunity to be part of a legacy of excellence, sustainability, and heartfelt hospitality. Together, we strive to create unforgettable moments for our guests and meaningful growth for our people.

We're looking for a Garden Wing Manager or aspiring to be required for our Rooms (Front Office) Division. The Garden Wing Manager oversees all front office operations within the Garden Wing, ensuring high standards of guest service, team performance, and operational efficiency, with a special focus on the unique ambiance and guest expectations of the Garden Wing.

Job Summary

• Lead and manage the Garden Wing front office team.
• Ensure smooth check-in/check-out processes and handle guest inquiries and complaints professionally.
• Maintain high levels of guest satisfaction through personalized service and attention to detail.
• Collaborate with housekeeping, maintenance, and other departments to ensure guest rooms and public areas meet quality standards.
• Monitor and manage room inventory, reservations, and occupancy levels.
• Train, mentor, and evaluate staff performance to foster a culture of excellence.
• Prepare reports and assist in budgeting and forecasting for the Garden Wing operations.

Requirements

• Proven experience in front office or guest services management, preferably in a luxury hotel or resort setting.
• Strong leadership and interpersonal skills.
• Excellent communication and problem-solving abilities. Capability in Mandarin or other languages is a strong advantage.
• Proficiency in hotel management systems.
• Ability to work flexible hours, including weekends and holidays.
• Hospitality degree or equivalent is an advantage.

Interested candidates may apply and attach their Curriculum Vitaebefore 23 July 2025.