Game Master – Mandarin Speaking (Salary up to RM 6,000)

Teleperformance; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global player support company in Kuala Lumpur is seeking a Mandarin-speaking Player Support Specialist to assist a large player base for a popular MMORPG game. Responsibilities include responding to inquiries, troubleshooting in-game issues, and providing timely information to players. Candidates should be fluent in Mandarin and have a strong interest in gaming culture. Join a friendly team environment with opportunities for career growth.

Benefits

Friendly team environment

Central KL location

Career growth opportunities

Qualifications

• Fluency in Mandarin (read, write, and speak) is required.
• Experience in gaming or customer service is preferred.
• Strong interest in MMORPGs and gaming culture.

Responsibilities

• Respond promptly to player inquiries via email, chat, and ticketing system.
• Troubleshoot in-game issues including item restoration and billing problems.
• Read and analyze game logs to identify problems and offer solutions.

Skills

Fluent in Mandarin

Proficient in English

Experience in gaming or customer service

Strong interest in MMORPGs

Good written communication

Job description

Job Overview

We are looking for a passionate and service-oriented Mandarin-speaking Player Support Specialist to join our team at G Tower, KL. You will provide support to a large player base for a popular MMORPG game, ensuring high-quality assistance via live chat, email, and in-game tools.

Location: G Tower, Ampang Park Station, Kuala Lumpur. Working Hours: Rotational shift between 7:00 AM to 9:00 PM, 9 hours per day, 5 days a week.

Key Responsibilities

• Respond promptly to player inquiries through various support channels (email, chat, ticketing system)
• Troubleshoot in-game issues including item restoration, account or billing problems
• Read and analyze game logs to identify problems and offer effective solutions
• Provide accurate and timely information to players regarding updates or issues
• Escalate unresolved issues to the appropriate internal teams when needed
• Maintain professionalism and empathy when dealing with player concerns

Requirements

• Fluent in Mandarin (read, write, and speak) and proficient in English
• Experience in gaming or customer service is highly preferred
• Strong interest in MMORPGs and gaming culture
• Ability to analyze data and problem-solve effectively
• Good written communication and typing skills
• Willing to work on rotational shifts including weekends and public holidays

Why Join Us?

• Friendly and gaming-passionate team environment
• Central KL location, conveniently located next to Ampang Park LRT
• Career growth opportunities in the gaming and BPO industry

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