Fund Accounting Analyst 1 -Hybrid, Officer

Citigroup Inc.; Kuala Lumpur; Hybrid; MYR 40,000 - 60,000; Full time

Job summary

A global financial services firm in Kuala Lumpur is seeking an Officer, Fund Accounting Analyst 1. The role involves overseeing daily NAV production, resolving client queries, and supporting team processes. Ideal candidates should have at least 1 year of experience or relevant qualifications. Fresh graduates are highly encouraged to apply. This position offers a hybrid work model with a range of employee well-being programs.

Benefits

Health and wellness programs

Learning and development resources

Paid parental leave

Qualifications

• Minimum 1 year of relevant experience.
• Fresh graduates are encouraged to apply.

Responsibilities

• Perform a first line control role in the daily NAV production.
• Resolve client queries timely and accurately.
• Coach and support other team members.

Skills

Client relationship management

NAV production

Problem-solving

Education

Bachelor’s degree or equivalent experience

Job description

Overview

At Citi, we connect millions of people across hundreds of cities and countries every day. We provide a broad range of financial services and products to clients to help them meet opportunities and face challenges.

Shape your Career with Citi

Citi’s Securities Services (SS) supports our clients’ business by drawing on the strength of our global footprint, providing access to local expertise and scalable solutions.

Role

We’re currently looking for a high caliber professional to join our team as Officer, Fund Accounting Analyst 1 – C09 - Hybrid (Internal Job Title: Fund Accounting Analyst 1 – C09) based in Kuala Lumpur, Malaysia.

Being part of our team means providing resources to meet your needs, empowering you to make healthy decisions and manage your financial well-being to help plan for your future.

What Citi offers

• Citi provides programs and services for physical and mental well-being, including telehealth options, health advocates, confidential counseling, and more. Coverage varies by country.
• (Optional) We support paid parental leave to help parents adjust to parenthood and bond with their newest family members.
• Citi provides access to learning and development resources to broaden and deepen skills and knowledge as your career progresses.
• We have programs to help employees balance work and life.

In this role, you’re expected to:

• Perform a first line control role in the daily NAV production.
• Review exceptions and resolve those applicable to role responsibility; escalate those not applicable timely to supervisor.
• Develop strong client relationships, resolve client queries timely and accurately.
• Proactively ensure attainment of SLAs/KPIs, escalating issues as required; collaborate with cross functional teams to deliver client requirements.
• Own and take responsibility for issues and resolutions to closure.
• Monitor errors, complaints and near misses; record appropriately in the Incident log.
• Ensure documentation exists for any client-specific procedures.
• Act as technical and knowledge resource to the team/business unit; participate in the development, testing and implementation of new systems and products.
• Support projects to optimize operational efficiency and improve quality.
• Set and maintain standards of personal and professional performance; ensure accountability and adherence to policies and procedures.
• Coach and support other team members.
• Perform processing functions related to fund administration services including monitoring non-STP transactions and static data setup.
• Provide timely and accurate delivery of transaction processing for custody settlement and Middle Office accountants in the preparation of net asset valuation reports.
• Provide prompt and professional advice to regional branches to ensure smooth operations and service delivery.
• Participate in system and client testing to implement global strategy and fulfill business needs.
• Work with Front Office to evaluate client needs and propose solutions for new deals.
• Work with Customer Service Officers to investigate customer queries and issues, ensuring customer satisfaction.
• Initiate and streamline processes relating to controls, productivity and regional service enhancements.
• Identify and resolve business/technical issues with ASPAC branches and system support; monitor, track and evaluate transaction volume to provide monthly STP analysis and MIS reporting.

Qualifications

• Minimum 1 year of relevant experience.
• Fresh graduates are encouraged to apply.
• Bachelor’s degree/University degree or equivalent experience.

Working at Citi is more than a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. You’ll have the opportunity to grow your career, give back to your community and make a real impact.

How to apply

Take the next step in your career, apply for this role at Citi today.

URL: Citi careers page – https://jobs.citi.com/dei

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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