Functional Coordinator

DHL Germany; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

Join DHL as a Certified International Specialist, supporting the Head of Customer Service. This role involves handling administrative tasks, organizing meetings, and ensuring efficient communication within the team. Become part of a global company dedicated to improving life through international connectivity.

Benefits

Strong career support in an international environment

Great culture and colleagues

Multifarious benefits program

Qualifications

• At least 30 wpm typing skills.
• Excellent telephone and communication skills both spoken and written.
• Strong conflict resolution and negotiation capabilities.

Responsibilities

• Handle all administrative and confidential work for the Head of CS.
• Prepare notes/materials for meetings and provide basic analysis.
• Organize and minute monthly CS meetings and coordinate events.

Skills

Typing skills

Telephone skills

Conflict resolution skills

Technical Skills

Communication skills

Negotiation and interpersonal skills

Job description

YOUR TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMER

Would you like to become part of the world's most international company?

A company that pioneered express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then join our team and become a Certified International Specialist.

YOUR TASK

• Handle all administrative and confidential work for the Head of CS to facilitate the efficient functioning of the CSteam
• Assist the CS head in the preparation of notes/materials for meetings. E.g.: prepare slides for presentation andprovide basic analysis into CS-related data and information under the instructions of the department head
• Maintain an effective system of personal record for all CS staff including leave, training records etc.
• Organize and minute monthly CS Meetings and /or co-ordinate key or large scale Customer Service or company events including conferences, visitor lunches and recreation activities
• Organize meetings or conferences when held locally, acting as secretariat and liaison-in-charge
• Assist the department colleagues to liaise and arrange travel and accommodation needs for participants and contact designated hotels to make bookings and oversee any other logistics arrangements.

YOUR PROFILE

• Typing skills (at least 30 wpm preferable)
• Telephone skills (excellent)
• Conflict resolution skills (excellent)
• Technical Skills (Telephone and Order Booking systems preferable)
• Communication skills - spoken and written (excellent)
• Negotiation and interpersonal skills (excellent)

OUR OFFER

• Strong Career support in an international environment.
• Great culture and colleagues.
• Multifarious benefits program.

Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
We look forward to receiving your application!