Functional Coordinator

DHL Express; Kalumpang; On-site; MYR 100,000 - 150,000; Full time

Job summary

Join DHL Express as a Certified International Specialist where you will handle vital administrative support tasks for the Customer Service team. With responsibilities including organizing meetings and maintaining staff records, this role invites dynamic individuals seeking a career in a global company. You'll develop key skills in communication, negotiation, and conflict resolution in a supportive international environment.

Benefits

Strong career support in an international environment

Great culture and colleagues

Multifarious benefits program

Qualifications

• Typing speed preferably at least 30 wpm required.
• Excellent spoken and written communication skills are necessary.
• Experience with telephone and order booking systems preferred.

Responsibilities

• Handle all administrative and confidential work for the Customer Service head.
• Assist in preparing meeting materials including presentations and data analysis.
• Maintain personal records for all Customer Service staff.

Skills

Typing skills

Telephone skills

Conflict resolution skills

Technical skills

Communication skills

Negotiation skills

Interpersonal skills

Job description

YOUR TACKLE FOR QUALITY AND GREAT SERVICE

This will improve the life of our customer.

Would you like to become part of the world's most international company?

A company that pioneered express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then join our team and become a Certified International Specialist.

YOUR TASK

• Handle all administrative and confidential work for the Head of CS to facilitate the efficient functioning of the Customer Service team.
• Assist the CS head in preparing notes/materials for meetings, such as slides for presentations and basic analysis of CS-related data under the department head's instructions.
• Maintain an effective system of personal records for all CS staff, including leave and training records.
• Organize and minute monthly CS meetings and coordinate key or large-scale customer service or company events, including conferences, visitor lunches, and recreation activities.
• Organize meetings or conferences locally, acting as secretariat and liaison-in-charge.
• Assist colleagues in liaising and arranging travel and accommodation needs for participants, including making bookings and overseeing logistics.

YOUR PROFILE

• Typing skills (preferably at least 30 wpm)
• Excellent telephone skills
• Excellent conflict resolution skills
• Technical skills (preferably experience with telephone and order booking systems)
• Excellent spoken and written communication skills
• Excellent negotiation and interpersonal skills

OUR OFFER

• Strong career support in an international environment
• Great culture and colleagues
• Multifarious benefits program

If you see a personal challenge in these versatile and responsible tasks, then apply now! We look forward to receiving your application!