Full Time Service Crew & Part Time Service Crew ( Happy Food Co. Café, IOI City Mall 2 (New Wing) )

Golden Screen Cinemas; Putrajaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading cinema chain in Malaysia is looking for Customer Service Representatives to ensure exceptional customer experiences in their café. Responsibilities include greeting customers, managing orders, and maintaining hygiene standards. Ideal candidates will possess strong integrity and teamwork skills, with a preference for prior hospitality experience.

Benefits

EPF

SOCSO

Annual Leave

Qualifications

• Preference for experience in the hospitality industry.
• Ability to stand for extended periods and move quickly.
• Willing to work shifts including weekends and holidays.

Responsibilities

• Welcome and greet customers, ensuring they are seated comfortably.
• Take food and beverage orders from customers and ensure satisfaction with the dining experience.
• Prepare final bills and process customer payments.

Skills

Multi-tasking

Teamwork

Customer Service

Integrity

Education

Pentaksiran Tingkatan Tiga (PT3) or equivalent

Job description

Job Responsibility

• Welcome and greet customers. Ensuring all customers are sited and in comfort.
• Inform customers of specials and menu changes.
• Make recommendations.
• Reply any question pertaining to all food, beverage and of any other product of the Company.
• Take food and beverage orders from customers.
• Up selling of in-house specials.
• Enter in orders and relays orders to the kitchen, ensuring that the orders are understood.
• Setting the proper cutleries.
• Deliver food and beverages from the kitchen bar to customers in a timely manner.
• Monitor and observe customers dining experience.
• Ensure customers are satisfied with the food and service.
• Ensure cleanliness and hygiene standards are kept at all times.
• Respond promptly and courteously to any requests.
• Prepare final bill, present check to customer, accept payment, process credit card charges, or make change (if applicable).
• Be ready and willing to assist colleagues with clearing and resetting tables.
• Thank customers for their visit and invite them to return.
• Be available to fill in as needed to ensure the smooth and efficient operation of the café as directed by the immediate superior.
• Fill in where needed to ensure customer service standards and efficient operations.
  
  

Job Requirements

• Pentaksiran Tingkatan Tiga (PT3) or equivalent.
• Preferable experience in hospitality industry.
• Ability to multi-task.
• Possess high standards of integrity, credibility, and reliability.
• Willing to work on shift including weekends and holidays.
• Ability to work as part of a team.
• Ability to stand for extended period and move quickly.
  
  

Job Benefits

• EPF
• SOCSO
• Annual Leave