Full Time Sales Advisor (Suria KLCC)

COS; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Benefits offered by this job

Staff discount 25%

HIP incentive program

Job summary

COS in Kuala Lumpur is seeking a friendly Full-time Sales Advisor who greets customers and embodies the brand. You will provide high-level service from conversations to cashier duties, fitting rooms, and shop-floor tasks, while processing deliveries, replenishing stock and merchandising latest garments.

Experience in customer service is helpful but not mandatory; a warm, proactive approach and genuine interest in fashion are valued.

Qualifications

• Customer-focused; genuinely interested in providing a high level of service
• Proactive in initiating conversations and improving the shopping experience
• Curious and ready to learn about processes and routines
• Able to listen to customers and colleagues with an open mind
• Honest and genuine in approach, reflecting brand values
• Interested in fashion and trends to guide customers
• Excellent communication and a positive, open attitude
• Willing to learn and adapt within a team setting
• Collaborative and inclusive, supportive of others

Responsibilities

• Greet customers and provide high-level service across the store
• Assist at the cash desk, fitting rooms and on the shop floor
• Process deliveries and replenish stock
• Merchandise latest garments on the shop floor
• Create welcoming experiences and guide customers through their journey
• Contribute to HIP and staff discount programs where applicable
• Collaborate with team to ensure a seamless shopping experience

Skills

Customer focus

Proactive

Curious

Active listening

Honest

Interest in fashion

Communication

Open-minded

Collaborative

Willing to learn

Job description

As the Full Time Sales Advisor, you are the friendly faces that greet our customers and embody the heart of our brand.

You'll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you'll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor.

Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you'll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you’ll create moments that matter.

While previous experience in customer service and familiarity with fabrics are nice to have, they're not mandatory.

Qualifications

• Customer-focused; you have a genuine interest in getting to know our customers and offering an experience and level of service to match their expectations
• Proactive; you use your initiative to provide customers with a memorable shopping experience
• Curious; you seek opportunities to improve everyday processes and routines and take proactive action where needed
• You listen to and show interest in others’ ideas and opinions
• You’re honest and genuine in your approach
• You are interested in fashion and trends
• You are communicative, positive and open-minded
• You’re willing to learn and adapt
• You’re collaborative, inclusive and supportive of others

Additional Information

This is aFull-timeposition of 45hours a weekinclusive of weekends and public holidays.

COS

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The creative soul of the brand is fuelled by a deep connection to modern culture, dynamic global cities and compelling fashion movements. With an emphasis on expert craftsmanship, innovation and materiality, collections are created with a mindful approach, seamlessly blending contemporary and timeless. Learn more about COS here .

We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here .

Inclusion & Diversity

At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.