Full Time Sales Advisor (Sunway Pyramid)

H&M; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A prominent fashion retailer is seeking a Sales Advisor to enhance customer experiences and contribute to store sales. The ideal candidate will possess strong communication skills, a customer-focused mindset, and a genuine interest in fashion. This full-time position offers opportunities for growth within the organization and attractive employee benefits, including discounts across all H&M Group brands.

Benefits

Staff discount card across H&M Group brands

Participation in H&M Incentive Program (HIP)

Extensive development opportunities worldwide

Qualifications

• Team player with a proactive, helpful approach.
• Ability to adapt to changing circumstances and customer needs.
• Eagerness and motivation when interacting with colleagues and customers.

Responsibilities

• Provide excellent customer service.
• Fold, display, and merchandise garments.
• Process, stock, and replenish garments on the sales floor.

Skills

Customer service mindset

Fashion knowledge

Effective time management

Strong communication skills

Education

Previous experience in retail or customer service

Job description

Job Description

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.

Key Responsibilities

• Provide excellent customer service.
• Fold, hang, display, and merchandise garments to maximize selling opportunities.
• Actively process, stock, and replenish garments on the sales floor and in the stock room.
• Open, unpack, and label merchandise with security tags.
• Support customer purchases and returns at the register.

Qualifications

To succeed as a Sales Advisor, you should be a team player with a proactive, helpful approach, fostering collaboration and collective success. A positive mindset, eagerness, optimism, and motivation when interacting with colleagues and customers are essential. Flexibility and the ability to adapt to changing circumstances and customer needs are important, along with taking initiative and working independently efficiently. Strong communication skills and social confidence are also key to fostering positive interactions with colleagues and customers.

What you need to succeed:

• Previous experience in retail, merchandising, and/or customer service.
• Effective time management skills, being stress-resistant and good at prioritization.
• A customer service mindset, prioritizing customer needs while representing the brand.
• Fashion knowledge and a genuine interest in fashion trends.
• A selling mindset with the ability to approach and fulfill customer needs.

Additional Information

This is a full-time position based in Sunway Pyramid (Selangor, Malaysia).

If you believe your experience, skills, and ambitions align with this role, please submit your application promptly. Due to data policies, we only accept applications through the career page.

Benefits

We offer attractive benefits with extensive development opportunities worldwide. All employees receive a staff discount card valid across all H&M Group brands in stores and online, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound. Employees are also included in our H&M Incentive Program – HIP. Additional perks may vary by market and employment type.

Inclusion & Diversity

H&M is committed to creating inclusive, diverse, and equitable workplaces. We value a workforce that shares knowledge, experience, and ideas, which positively impacts our ability to address challenges and relate to colleagues and customers globally. We kindly ask applicants not to include a cover letter, as it can introduce unintentional biases.

Company Description

H&M offers the latest styles and inspiration, from fashion pieces and designer collaborations to affordable essentials. Our business idea is fashion & quality at the best price sustainably. Learn more at https://hmgroup.com.