Front Office Team Lead

Regus; Bayan Lepas; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in workspace solutions seeks a Front Office Team Lead to manage centre operations and enhance customer satisfaction. This role involves team management, promoting flexible workspaces, and executing sales strategies to attract and retain clients. The ideal candidate should be an accomplished multitasker with a background in hospitality or events, passionate about delivering exceptional service.

Benefits

Training and development opportunities

Bright and inspiring work environment

Qualifications

• Experience in hospitality or events industry preferred.
• Ability to manage a smooth operation and motivate a team.
• Proficient in using basic IT packages.

Responsibilities

• Oversee daily operations of the Regus centre with a focus on customer satisfaction.
• Manage and inspire a team, fostering an excellent working environment.
• Promote flexible workspace options to potential customers.

Skills

Communication

Multitasking

Customer Relations

Leadership

Problem Solving

IT Proficiency

Tools

MS Office

Job description

At Regus, we’ve built the world’s largest workspace network so that our customers can work better, faster, happier. Join the team in one of our business centres. Promote our products and services to new and existing customers. Bring more freedom to more people and businesses. And you’ll be able to work better, faster and happier too.

The opportunity

As a Front Office Team Lead, you’ll be responsible for the smooth running of your Regus centre while finding ways to increase sales and revenue, helping more and more people enjoy the benefits of flexible working. You’ll motivate your team to create a great working environment to ensure customer satisfaction and retention.

A typical day at Regus

You start the day with an informal team talk over coffee, to plan the day and make sure everyone’s prepared.

With one eye always on reception, you see members turning up and also the first meeting rooms guests arriving. You welcome them and take them to their meeting room, show them the facilities and help them set up their WiFi connections and AV system for their presentation.

Later you have a meeting to learn more about a new member and get to understand his business needs. You think about the other businesses in the centre and how you might be able to introduce him to a couple that may be of interest at the networking event later in the week.

A large company is taking a whole floor of the centre and is moving in next week. You run through the move in detail with the reception team, ensuring the welcome kit is prepared, and all badges and keys are ready for handing over.

At lunchtime a couple walk in enquiring about coworking membership. Your colleague from sales is on their lunch break so you offer them a coffee and give them a tour of the centre, explaining all the benefits of Regus membership.

Later in the afternoon you host a monthly operations meeting for Community Sales Managers from your local cluster of centres, along with the regional Operations Manager. After the meeting you do a final walk around the building, speaking with members, asking how their day went as they start to wind down and head for home.

About You

We’re looking for someone who has the experience and aptitude to manage a smooth running operation. You’ll need to be an accomplished multitasker, able to pre-empt issues before they become problems, and keep a team motivated and focused on service excellence. You also need to be:

• A good communicator, used to dealing with customers - ideally in the hospitality or events industry
• Confident, approachable and able to build strong relationships with customers
• A great manager, who leads by example and knows how to motivate and inspire a team
• Happy taking ownership of problems and finding ways to solve them
• Positive, enthusiastic and able to adapt to fast-changing situations
• Confident using MS Office and other basic IT packages

In Addition, You Will

• Manage the day to day running of the centre, focusing on exceptional customer service
• Inspire your team of associates, developing their skills to get the best from each team member
• Promote your centre to new customers and show them how flexible workspace could enhance their business
• Generate leads by delivering engaging networking events within your community

What We Offer

On top of a competitive salary package you’ll enjoy:

• A bright and inspiring work environment
• Training and development opportunities