Front Office Supervisor & Guest Services Lead

Fairfield Inn & Suites; Sabah; On-site; MYR 66,960 - 133,920; Full time

Benefits offered by this job

Staff dining facilities

Job summary

Fairfield by Marriott Kota Kinabalu is a newly built, 12 storey standalone hotel featuring 281 guest rooms. Strategically located on Sutera avenue in Kota Kinabalu, Sabah, the property offers excellent accessibility via Jalan coast road, just a 15 min drive from Kota Kinabalu International Airport.

The Front Office Manager duties include assisting in administration of front office functions, supervising Bell/Door Staff, Switchboard, and Guest Services/Front Desk, with emphasis on efficient

Qualifications

• High school diploma or GED.
• 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
• 2 years experience in guest services, front desk, or related professional area.

Responsibilities

• Assists the Front Office Manager in administering front office functions and supervising staff daily.
• Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk.
• Directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process.
• Ensures guest and employee satisfaction and maximizes the financial performance of the department.
• Mentions in core activities: supervising and managing employees, day-to-day operations, and establishing open relationships with staff.

Skills

Interpersonal skills

Communication skills

Leadership

Team management

Education

High school diploma or GED

2-year degree in Hotel & Restaurant Management or related major

Job description

Fairfield by Marriott Kota Kinabalu is a newly built, 12 storey standalone hotel featuring 281 guest rooms. Strategically located on Sutera avenue in Kota Kinabalu, Sabah, the property offers excellent accessibility via Jalan coast road, just a 15 min drive from Kota Kinabalu International Airport.

The Front Office Manager duties include assisting in administration of front office functions, supervising Bell/Door Staff, Switchboard, and Guest Services/Front Desk, with emphasis on efficient