Front Office Supervisor

St. Regis Hotels & Resorts; Kuala Lumpur; On-site; MYR 20,000 - 40,000; Full time

Job summary

Join a prestigious hotel brand that combines timeless elegance with modern luxury. As part of a dedicated team, you will be responsible for ensuring a seamless guest experience from check-in to check-out. This role emphasizes guest services, effective communication, and teamwork, making it ideal for individuals passionate about hospitality. You will play a key role in maintaining high standards of service while developing your skills in a supportive environment. If you are ready to contribute to a culture of excellence and make lasting impressions on guests, this opportunity is perfect for you.

Qualifications

• 1+ years of experience in guest services or hospitality roles.
• Supervisory experience preferred but not required.

Responsibilities

• Process guest check-ins and verify identity and payment.
• Assist management with training and employee development.
• Ensure adherence to company policies and quality standards.

Skills

Guest Services

Cash Handling

Communication Skills

Team Leadership

Education

High School Diploma or G.E.D.

Tools

POS Systems

Job description

Additional Information

Job Number: 25061773

Job Category: Rooms & Guest Services Operations

Location: The St. Regis Kuala Lumpur, No 6 Jalan Stesen Sentral 2, Kuala Lumpur, Wilayah Persekutuan, Malaysia, 50470 VIEW ON MAP

Schedule: Full Time

Located Remotely? No

Position Type: Non-Management

Position Summary

Process all guest check-ins, verify guest identity, form of payment, assign rooms, and activate/issue room keys. Set up accurate accounts for each guest, enter Marriott Rewards information, ensure rates match market codes, and document exceptions. Secure payment prior to issuing room keys, verify and adjust billing, and compile daily reports/logs/contingency lists. Complete cashier and closing reports, supply guests with directions and property information, accommodate guest requests, and contact appropriate staff as needed. Follow up to ensure requests are met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts, count and secure bank at shift start and end, obtain manual authorizations, and follow all accounting procedures. Notify Loss Prevention/Security of theft reports.

Assist management in training, evaluating, counseling, motivating, and coaching employees. Serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy. Develop and maintain positive working relationships, support team goals, listen and respond to employee concerns. Follow company policies and procedures, report accidents and unsafe conditions, complete safety training, maintain professional appearance, and ensure confidentiality. Welcome and acknowledge guests, anticipate and address service needs, assist guests with disabilities, and express genuine appreciation. Communicate clearly and professionally, prepare and review documents accurately, answer phones politely, and ensure adherence to quality standards. Use computers/POS systems to enter and locate information. Stand, sit, or walk for extended periods, and perform lifting or moving of objects up to 10 pounds. Perform other duties as requested.

Preferred Qualifications

• High school diploma or G.E.D. equivalent
• At least 1 year of related work experience
• At least 1 year of supervisory experience
• None required for license or certification

Marriott International is an equal opportunity employer. We value diversity and are committed to an inclusive, people-first culture. We do not discriminate based on disability, veteran status, or other protected categories.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts offers exquisite experiences at over 50 luxury hotels worldwide. Since the debut of The St. Regis in New York by John Jacob Astor IV in the early 20th century, the brand has upheld an uncompromising standard of bespoke service, delivered flawlessly by gracious hosts blending classic sophistication with modern sensibility, including our signature Butler Service. Join us at St. Regis, part of Marriott International, and explore careers where you can do your best work, start your purpose, belong to a global team, and become the best version of yourself.