Front Office Supervisor

Neuron Technologies; George Town; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in the hospitality sector seeks a Guest Service Agent to ensure quality service at the front desk. The role involves supervising operations, training team members, and maintaining high customer satisfaction. The ideal candidate will have at least one year of experience and possess strong interpersonal skills.

Qualifications

• At least 1 year experience as Guest Service Agent / Front Office Associate.
• Excellent interpersonal skills.
• Good time management and organizational skills.

Responsibilities

• Supervise daily shift process ensuring adherence to SOPs.
• Train and direct work of front desk team members.
• Resolve customer issues and complaints efficiently.

Skills

Interpersonal skills

Time management

Organizational skills

Patience

Listening skills

Job description

• Greetings guests upon arrival and making them feel welcomed.
• Supervise daily shift process ensuring all team members adhere to standard operating procedures.
• Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Allocate rooms to expected arrivals after checking the guests preferences and special requests.

Job Requirements:

• Excellent interpersonal skills.
• Good time management and organizational skills.
• Patience and good listening skills.
• At least one (1) year of experience as Guest Service Agent / Front Office Associate