Front Office Supervisor

Neutron Technologies & Communications Sdn Bhd; George Town; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in the hospitality sector is seeking a Guest Service Agent in George Town. The role involves welcoming guests, supervising front desk operations, resolving issues, and ensuring high-quality customer satisfaction. Ideal candidates will possess strong interpersonal skills and at least one year of relevant experience.

Qualifications

• At least one (1) year of experience as Guest Service Agent / Front Office Associate.

Responsibilities

• Greet guests upon arrival and ensure they feel welcomed.
• Supervise daily shift process and adherence to SOPs.
• Resolve customer issues efficiently to maintain satisfaction.

Skills

Interpersonal skills

Time management

Organizational skills

Patience

Listening skills

Job description

• Greetings guests upon arrival and making them feel welcomed.
• Supervise daily shift process ensuring all team members adhere to standard operating procedures.
• Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Allocate rooms to expected arrivals after checking the guests preferences and special requests.

Job Requirements:

• Excellent interpersonal skills.
• Good time management and organizational skills.
• Patience and good listening skills.
• At least one (1) year of experience as Guest Service Agent / Front Office Associate