Front Office Manager (Hotel)

Jobstreet Malaysia; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading job platform seeks a Front Office Manager in Johor Bahru to oversee daily operations while maintaining brand standards and ensuring exceptional guest service. The successful candidate will drive revenue through effective management strategies and staff training programs.

Qualifications

• Relevant experience in a similar role is required.
• Strong leadership skills and experience in optimizing resources.

Responsibilities

• Lead and develop Front Office operations, ensuring guest satisfaction.
• Optimize room revenue through effective yield management.
• Design and implement training programs for Front Office staff.

Skills

Leadership

Guest Service

Revenue Management

Education

Relevant certification in a related field

Job description

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Lead and develop day-to-day Front Office operations, maintaining brand standards and delivering exceptional service quality to ensure the highest levels of guest satisfaction.

Optimize room revenue through effective yield management and upselling strategies.

Manage Front Office talent development by designing, implementing, and coaching training programs (including front office systems, guest service procedures, and communication), while capturing and applying best practices and SOPs for Front Office operations.

Lead Front Office operations within established budgetary guidelines, optimizing resources and improving efficiency.

Requirements:

Relevant certification in a related field.

Relevant experience in similar role.

Applicants must be willing to work in Johor Bahru.

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