Front Office - Host: Hyatt Centric Kota Kinabalu

Hyatt Centric; Kota Kinabalu; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading hotel in Kota Kinabalu is seeking a Front Office - Host to deliver excellent service and manage guest inquiries. You will be responsible for the Reception area and must have at least 2 years of experience in a similar role. Strong communication and customer service skills are essential. Join a dynamic environment where you can enhance your hospitality career.

Qualifications

• Minimum 2 years of work experience in the Front Office department in a larger operation.
• Good problem solving, administrative and interpersonal skills.
• Computer literate and excellent English communication skills both in written and verbal.

Responsibilities

• Deliver an excellent and consistent level of service to all guests in the Reception area.
• Contribute to the smooth and efficient operation of the Reception area within the Rooms Division.
• Handle guest inquiries in a courteous and efficient manner.
• Address guest concerns promptly, knowledgeably, and professionally.

Skills

Customer service

Communication

Problem-solving

Interpersonal skills

Education

Certificate or diploma in Hospitality or Tourism management

Job description

Overview

Organization- Hyatt Centric Kota Kinabalu

You will be responsible for delivering an excellent and consistent level of service to all guests. As a Front Office - Host, you will contribute to the smooth and efficient operation of the Reception area within the Rooms Division. In this role, you will handle guest inquiries in a courteous and efficient manner. Strong customer service and communication skills, along with a pleasant attitude, are essential. You should also be well-informed about all hotel facilities to ensure you can address guest concerns promptly, knowledgeably, and professionally.

Responsibilities

• Deliver an excellent and consistent level of service to all guests in the Reception area.
• Contribute to the smooth and efficient operation of the Reception area within the Rooms Division.
• Handle guest inquiries in a courteous and efficient manner.
• Address guest concerns promptly, knowledgeably, and professionally by staying informed about all hotel facilities.

Qualifications

• Ideally with a certificate or diploma in Hospitality or Tourism management.
• Minimum 2 years of work experience in the Front Office department in a larger operation.
• Good problem solving, administrative and interpersonal skills.
• Computer literate and excellent English communication skills both in written and verbal.