Front office executive

VEEDU HAUZ SDN BHD; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

Join a leading hospitality provider as a Front Desk Associate in Kuala Lumpur. This full-time role requires a passion for customer service and involves greeting guests, managing check-ins/outs, and providing administrative support. Ideal candidates are fresh graduates or have previous hospitality experience, and must be fluent in Mandarin and English.

Benefits

Career development opportunities

Qualifications

• Fresh graduates encouraged to apply.
• Experience in customer service or front desk role preferred.
• Knowledge of ABS system is a plus.

Responsibilities

• Greeting and welcoming guests in a friendly manner.
• Checking guests in and out efficiently.
• Responding to guest inquiries and needs.

Skills

Customer service

Communication

Problem-solving

Interpersonal skills

Fluency in Mandarin

Tools

Hotel management software

Job description

Are you passionate about delivering exceptional customer service? If so, we have an exciting opportunity for a Front Desk Associate to join our dynamic team at VEEDU HAUZ SDN BHD, based in Kuala Lumpur City Center, Kuala Lumpur. This full-time role is crucial in ensuring our guests have a memorable and seamless experience during their stay.

What you'll be doing

1. Greeting and welcoming guests in a friendly and professional manner
2. Efficiently checking guests in and out, handling reservations, and managing room assignments
3. Responding to guest inquiries and requests in a timely and courteous manner
4. Assisting with luggage and providing concierge services as needed
5. Maintaining accurate records and documentation
6. Providing general administrative support to the front office team
7. Ensuring the lobby and front desk area are well-presented and welcoming

What we're looking for

• Fresh graduates are encouraged to apply
• Knowledge of ABS system is a plus
• Ability to speak Chinese is a plus
• Previous experience in customer service or a front desk role, preferably in hospitality
• Strong communication and interpersonal skills, with the ability to engage with guests from diverse backgrounds
• Excellent problem-solving and conflict resolution skills
• Proficiency in hotel management software and computer systems
• Fluency in English, Bahasa Malaysia, and Mandarin. We are looking for Mandarin-speaking candidates to serve Mandarin-speaking customers.
• A positive, friendly, and professional attitude focused on delivering exceptional customer service

What we offer

At VEEDU HAUZ SDN BHD, we are committed to providing a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits, including:

• Opportunities for career development and progression

About us

VEEDU HAUZ SDN BHD is a leading hospitality provider in Malaysia, known for our commitment to excellence and exceptional customer service. We operate a diverse portfolio of properties in the city center, catering to both leisure and business travelers. Our mission is to create unforgettable experiences for our guests, and we are proud to have a team of dedicated and passionate professionals who share this vision.

Apply now to join our dynamic Front Desk team and be part of our exciting journey!

Unlock job insights

Salary, number of applicants, skills match

Your application will include the following questions:

• How many years of experience do you have as a Front Office Executive?
• Which of the following statements best describes your right to work in Malaysia?
• Do you have customer service experience?
• What's your expected monthly basic salary?
• Which of the following qualifications do you have?
• Which languages are you fluent in?
• How much notice are you required to give your current employer?
• Are you available to work public holidays?

To help fast-track investigations, please include any relevant details that prompted you to report this job ad as fraudulent, misleading, or discriminatory.

What can I earn as a Front Office Executive?