Front Office Executive

Shangri-La Group; George Town; On-site; MYR 20,000 - 100,000; Full time

Job summary

Shangri-La Rasa Sayang, Penang seeks a Front Office Executive to provide exceptional guest service and manage front desk operations. The ideal candidate will have strong communication skills, multitasking abilities, and a professional demeanor. Join a prestigious resort and contribute to delivering outstanding hospitality.

Qualifications

• Fluent in English, both written and verbal.
• Proven experience as a Front Office Executive or similar role.
• Professional appearance and attitude.

Responsibilities

• Greeting and welcoming guests in a courteous manner.
• Managing front desk during peak hours.
• Handling incoming calls and messages.

Skills

Communication

Organizational Skills

Multitasking

Customer Service

Education

High school diploma or equivalent

Qualifications in office administration

Tools

MS Office

Job description

Shangri-La Rasa Sayang, Penang

Shangri-La Rasa Sayang, Penang is one of the most luxurious resorts in Asia and the world. As a premier deluxe resort with a proud tradition in providing gracious Malaysian hospitality to the world, we are inviting dynamic individuals to join one of the region's most exclusive holiday gateways.

We are in search of energetic, vibrant, and multi-skilled individuals who are able to meet the ever-changing challenges and contribute towards the success of the resort. It takes a very special kind of person to work at Shangri-La—someone with an eye for detail, the skills to perform, and a passion to delight.

Position: Front Office Executive

As our Front Office Executive, you will be responsible for:

1. Greeting and welcoming guests in a courteous and professional manner.
2. Managing and assisting the front desk/reception during peak hours.
3. Handling incoming calls, directing them to the appropriate personnel, and taking messages when necessary.
4. Receiving, sorting, and distributing daily mail and deliveries.
5. Assisting with administrative tasks such as data entry, filing, and document management.
6. Supporting other departments with clerical and coordination tasks as required.

Candidate Requirements:

1. High school diploma or equivalent; additional qualifications in office administration are a plus.
2. Fluent in English, both written and verbal.
3. Proven experience as a Front Office Executive, Receptionist, or similar role.
4. Excellent verbal and written communication skills.
5. Strong organizational and multitasking abilities.
6. Proficiency in MS Office and familiarity with office equipment.
7. Professional appearance and attitude.
8. Ability to work independently and as part of a team.
9. Organized and self-motivated mindset.
10. Has a can-do attitude.
11. Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered.

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