FRONT OFFICE ASSISTANT CUM RESERVATION

Hotel Grand Continental; Kuala Lumpur; On-site; MYR 25,000 - 35,000; Full time

Job summary

A leading hotel in Kuala Lumpur is seeking a Front Office Cum Reservation Assistant to manage front office operations. The role includes greeting guests, handling check-ins and reservations, and providing information about hotel services. Candidates should have 1-2 years of relevant experience, strong communication skills, and proficiency in hotel management software. This full-time position offers a competitive salary and benefits.

Benefits

Competitive salary

Performance-based bonuses

Comprehensive health benefits

Discounts on hotel stays and dining

Career development opportunities

Qualifications

• 1-2 years of experience in a front office or guest services role within hospitality.
• Fluency in English and Bahasa Malaysia; Mandarin is an advantage.

Responsibilities

• Greet and assist guests at the front desk.
• Handle guest check-ins/check-outs and manage room reservations.
• Provide information about hotel facilities and local attractions.

Skills

Communication Skills

Problem-Solving

Teamwork

Tools

Hotel Management Software

Job description

We are seeking a highly motivated Front Office Cum Reservation Assistant to join our team at the Hotel Grand Continental Kuala Lumpur. In this full‑time position, you will be responsible for efficiently managing front office operations and ensuring a seamless guest experience.

Responsibilities

• Greeting and assisting guests at the front desk in a friendly and professional manner.
• Handling guest check‑ins and check‑outs, including processing payments and addressing inquiries.
• Managing room reservations, including responding to reservation requests, modifying existing bookings, and maintaining accurate records.
• Providing information about the hotel’s facilities, services, and local attractions to guests.
• Coordinating with other hotel departments to ensure a high level of guest satisfaction.
• Assisting with administrative tasks such as data entry and record‑keeping.

Requirements

• Minimum 1‑2 years of experience in a front office or guest services role within the hospitality industry.
• Excellent communication and interpersonal skills, with the ability to interact with guests in a courteous and professional manner.
• Strong problem‑solving and decision‑making abilities, with flexibility to adapt to changing situations.
• Proficiency in using hotel management software and computer systems.
• Fluency in English and Bahasa Malaysia (preferred).
• Positive attitude, team‑oriented mindset, and passion for providing exceptional customer service.
• Fluency in Mandarin is an advantage to serve Mandarin‑speaking guests.

What we offer

• Competitive salary and performance‑based bonuses.
• Comprehensive health and wellness benefits.
• Opportunities for career development and training.
• Discounts on hotel stays and dining across our properties.
• A positive and collaborative team culture.

About us

Hotel Grand Continental Kuala Lumpur is a leading hospitality brand in the heart of Kuala Lumpur, offering luxurious accommodations and exceptional guest services. With a commitment to innovation and sustainability, we strive to create unforgettable experiences for our guests. Join our team and be a part of our exciting journey in the dynamic hospitality and tourism industry.

Apply now and become our next Front Office Cum Reservation Assistant!