FRONT OFFICE ASSISTANT

PREMIERE HOTEL KLANG; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

Join a family-owned boutique hotel as a receptionist in Kuala Lumpur. Utilize your hotel management training and customer service skills in a friendly and energetic environment. We offer flexible shifts and various benefits including health insurance and meals, fostering a welcoming atmosphere for both staff and guests.

Benefits

Health insurance

Maternity leave

Meal provided

Parental leave

Qualifications

• Minimum 1 year of experience in the hospitality industry.
• Proficient in English and Bahasa Malaysia.
• Flexible with shift work, weekends, and public holidays.

Responsibilities

• Greet guests in a courteous manner.
• Check in guests promptly and ensure accurate payment processing.
• Handle guest complaints and requests efficiently.

Skills

Communication

Customer Service

Problem Solving

Education

Certificate/Advanced/Higher Graduate Diploma in Hotel Management

Job description

A family-owned, independent, 3 star boutique hotel since 1997, Hotel Maluri has been thoughtfully re-imagined to bring the best of simple, comfortable, authentic Malaysian hospitality and cuisine to our guests within a unique local neighborhood that reflects the diversity of Kuala Lumpur.

After an extensive renovation and rebrand, we are searching for energetic, creative and hard working staff to join our team as we grow and develop.

We welcome you to join our team and "Come Home to Hotel Maluri"

Responsibilities and Duties

• To greet all guest in a service orientated manner.
• To be responsible for the safekeeping of the personal cash float, including changing to smaller denominations and the depository at the end of respective shift.
• To provide courteous and efficient service to all internal/ external guests. To ensure all complaints and requests are immediately solved and follow through with relevant supporting departments.
• To be able to check-in guest in a prompt and efficient manner. To update guest particulars in the system accurately and state clearly the method of payment.
• Sells hotel room and make reservation according to rooms’ availability, accords the appropriate Corporate Rates that are applicable to Companies or Travel Agents.

Qualifications and Skills

• Candidate must possess at least Certificate/ Advanced/ Higher Graduated Diploma in Hotel Management/ tourism.
• Able to work flexible i.e shift work, weekends and Public Holidays
• Required language(s): English, Bahasa Malaysia.
• At least 1 year(s) of working experience in the related field.
• Applications must be willing to work in Hotel Maluri, Cheras.

Benefits:

• Health insurance
• Maternity leave
• Meal provided
• Parental leave

Schedule:

• Afternoon shift
• Day shift
• Evening shift
• Night shift
• Rotational shift