Front @ Kitchen Helper

SOFWAH ARABIATA (M) SDN. BHD.; Alor Setar; On-site; MYR 20,000 - 100,000; Full time

Job summary

A food and beverage establishment in Alor Setar is seeking dedicated staff to ensure cleanliness in dining and bar areas, deliver excellent customer service, and assist in food preparation. Candidates should have good communication skills and be able to work in a fast-paced environment. Prior experience in F&B is a plus. Shift-based working hours apply.

Qualifications

• Prior F&B experience is an advantage.
• Physically fit and able to stand for long hours.
• Previous experience working in a kitchen or restaurant is an added advantage.

Responsibilities

• Ensure cleanliness of dining and bar areas.
• Serve food and drinks based on orders.
• Prepare beverages and manage bar inventory.
• Prepare food stock according to the menu requirements.

Skills

Good communication skills

Ability to multitask

Team player

Customer service skills

Ability to work in a fast-paced environment

Education

Minimum SPM or equivalent

Tools

Kitchen equipment

Job description

Ensure cleanliness of the dining area, bar area, counter, and overall premises is maintained to the highest standard.

Ensure proper arrangement of tables, chairs, table numbers, and QR codes.

Maintain a calm and welcoming dining environment, including selecting appropriate instrumental music and adjusting lighting as needed.

Customer Service:

Deliver excellent and consistent customer service following the restaurant’s service SOPs.

Handle all types of orders/reservations effectively — via phone calls, WhatsApp, walk-ins, and delivery apps. Confirm every order before processing.

Serve food and drinks to the correct table based on marked order lists.

Responsible for receiving payments and ensuring the correct amount is charged and returned.

Maintain proper records of all transactions.

Beverage & Bar Duties:

Prepare beverages promptly, following standard operating procedures (SOP) for each drink.

Ensure all prepared drinks are labeled with the correct order list before serving.

Monitor bar inventory to ensure adequate, organized stock without overflows.

Wash and clean bar equipment, food waste trolleys, cups, and dishes as needed.

Stock & Engine Area:

Ensure the “engine” (preparation/support) area is well-organized and adequately stocked with plates, cutlery, tissues, and other supplies.

Cleaning & Maintenance:

Carry out daily, weekly, and monthly cleaning routines as assigned.

Perform opening and closing duties according to the restaurant’s SOPs.

Teamwork & Flexibility:

Cooperate and work in any section as needed, including the back-of-house team.

Take initiative in maintaining cleanliness and helping where necessary during operations.

Minimum SPM or equivalent (preferred)

Prior F&B experience is an advantage

Good communication and interpersonal skills

Able to multitask and work in a fast-paced environment

Willing to work shifts, weekends, and public holidays

Physically fit and able to stand for long hours

Ensure the kitchen, food preparation areas, grease trap, and surrounding premises are always clean, neat, and well-organized.

Responsible for preparing food stock in advance for the next two days according to the menu requirements.

Cook, handle, and prepare dishes such as Nasi Arab, Western food, and other related menu items as per customer orders.

Follow the Standard Operating Procedures (SOP) strictly for each menu item and prepare food promptly.

Order kitchen supplies from suppliers and stay alert on ordering days to ensure stock is sufficient without overstocking.

Operate all kitchen equipment, machinery, and cooking appliances properly and safely.

Maintain neat stock arrangements and practice the First In, First Out (FIFO) method when storing and using inventory.

Continuously improve cooking skills, menu knowledge, and maintain consistency in task execution.

Record damaged or expired items before disposal for tracking and inventory control.

Wash all used cooking tools, containers, cloths, and dishes promptly after use.

Carry out routine cleaning tasks (daily, weekly, or monthly) according to the cleaning schedule.

Perform opening and closing SOPs accurately as per the kitchen’s operational guidelines.

Previous experience working in a kitchen or restaurant is an added advantage.

Basic knowledge of food preparation and kitchen hygiene.

Able to work independently and as part of a team under pressure.

Time-conscious, quality-focused, and attentive to cleanliness.

Responsible, hardworking, and proactive.

Working Hours:

Shift-based, depending on the restaurant’s operational needs.