Front Desk Reception (B Hotel Kuala Lumpur)

B Hotel Kuala Lumpur; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading designer boutique hotel situated in the heart of Kuala Lumpur is looking for a dedicated hotel receptionist. The successful candidate will manage guest check-ins, ensure operational smoothness, and maintain hospitality standards. Experience in customer service and hotel operations is essential for this role as the hotel aims to set high standards in the region.

Qualifications

• Relevant experience in hotel reception or customer service.
• Responsible and committed to smooth hotel functioning.
• Experience in operational tasks and management systems.

Responsibilities

• Greet guests, manage check-ins, handle reservations and inquiries.
• Ensure cleanliness in lobby and represent hotel standards.
• Coordinate with maintenance and housekeeping teams.

Skills

Customer Service

Hotel Operations

Communication

Education

Diploma or degree in a relevant field

Job description

B Hotel Kuala Lumpur, located in the heart of China Town Kuala Lumpur, is a newly established hotel company backed by a prominent corporation. B Hotel Kuala Lumpur marks our inaugural venture, setting the standard as a Designer Boutique Hotel, pioneering this category in the region. Our overarching vision is to establish a distinguished hotel chain within this unique niche.

Qualifications & Experience

• Responsible recent graduate or experienced boutique hotel professional with a genuine interest in hotel operations and a commitment to maintaining smooth hotel functioning.
• Relevant experience in hotel reception or customer service, such as in homestay or other accommodation services.
• Diploma or degree in a relevant industry or field is preferred.

Tasks & Responsibilities

• Greet guests warmly, manage check-ins, handle reservations and inquiries, address complaints, process payments, and maintain lobby cleanliness. Represent the hotel's hospitality standards to ensure guests have a pleasant stay.
• Perform operational tasks as assigned by the management team.
• Master the in-house hotel management system and ensure all figures tally at the end of each shift.
• Coordinate with maintenance and housekeeping teams to ensure smooth operations.

Additional Information

Salary details, number of applicants, and skill match are available upon application.

Applicants will be asked the following questions:

• What is your right to work in Malaysia?
• What qualifications do you possess?
• What is your expected monthly salary?
• How many years of experience do you have in a Reception Role?
• Do you have professional housekeeping experience?
• How many years of hotel management experience do you have?

Please include any relevant details if you believe this job ad is fraudulent, misleading, or discriminatory.

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