FRONT DESK OFFICER

Jobstreet Malaysia; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading company in hospitality is seeking a Front Desk Officer to deliver exceptional customer service. The role involves greeting guests, managing inquiries, and providing administrative support. Comprehensive training will be provided, and a positive work environment with competitive remuneration awaits successful candidates.

Benefits

Health insurance

Flexible working arrangements

Career development opportunities

Qualifications

• Ability to communicate effectively in Mandarin and English.
• Strong customer service orientation and problem-solving skills.
• Experience in a reception or customer-facing role preferred but not required.

Responsibilities

• Greet and assist guests with a friendly approach.
• Handle bookings, reservations, and inquiries efficiently.
• Maintain reception area and provide administrative support.

Skills

Communication

Interpersonal Skills

Organisational Skills

Customer Service

Job description

About the role

We are seeking a dedicated Front Desk Officer to join our team at Dormeo Destinations Sdn Bhd in our Bukit Bintang, Kuala Lumpur office. As the first point of contact for our guests, you will play a vital role in delivering exceptional customer service and creating a warm and welcoming environment.

What you'll be doing

Greeting and assisting guests in a friendly and professional manner

Handling inquiries, bookings and reservations in a timely and efficient manner

Managing the reception area and ensuring it is neat and organised at all times

Providing administrative support, such as handling correspondence, filing and data entry

Collaborating with other departments to ensure a seamless customer experience

Maintaining a high level of customer service and problem-solving skills

What we're looking for

With the ability to communicate clearly and effectively in both Mandarin and English.

Proven experience as a receptionist or in a customer-facing role is preferred, but candidates without prior experience are also welcome to apply. Comprehensive training will be provided.

Strong communication and interpersonal skills, with the ability to interact confidently and professionally with individuals at all levels

Excellent organisational skills and the ability to multitask effectively in a fast-paced environment

A friendly, approachable, and customer-focused attitude, with a genuine desire to help others

Ability to work collaboratively as part of a team, as well as independently when required

What we offer

At Dormeo Destinations Sdn Bhd, we pride ourselves on creating a supportive and inclusive work environment. We offer competitive remuneration, opportunities for career development, and a range of employee benefits, including health insurance and flexible working arrangements.

About us

Dormeo Destinations Sdn Bhd is a leading provider of high-quality hospitality services in Malaysia. Our mission is to create exceptional experiences for our guests, and we are committed to sustainable and ethical business practices. With a growing portfolio of properties, we are poised for continued success, and we are looking for talented individuals to join our team.

If you're excited about this opportunity and believe you have the skills and experience to excel in this role, we encourage you to apply now.

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Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? Which of the following types of qualifications do you have? How many years' experience do you have as a Front Desk Officer? Do you have data entry experience? Do you have customer service experience? Which of the following languages are you fluent in? How would you rate your English language skills?

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