Front Desk Manager Assistant (M/W) Club Med Resort Malaysia or overseas

Club Med; West Coast Division; On-site; MYR 100,000 - 150,000; Full time

Job summary

Join a vibrant team as a G.O Front Desk Manager Assistant at a leading resort. In this engaging role, you will connect with guests, manage reception operations, and ensure the highest quality standards. You'll have the chance to enhance guest experiences while collaborating with various departments. This position offers a unique opportunity to develop your skills in a dynamic environment, where your contributions will directly impact guest satisfaction. If you're sociable, attentive, and ready for an adventure, this is the perfect role for you!

Qualifications

• Strong interpersonal skills and ability to connect with guests.
• Experience in managing reception and coordinating with services.

Responsibilities

• Assist in managing reception and coordinate with other services.
• Control and solve requests and incidents from clients.

Skills

Multilingual Communication

Customer Relationship Management

Problem Solving

Team Leadership

Job description

You are

• Sociable, you know how to connect with our guests and build a trusting relationship.
• Helpful and attentive, finding the right solution for all our guests.
• Multilingual, you master at least two languages and are comfortable with international guests.

You will

• Relay by your actions and your presence at the reception the directives and the priorities fixed by the Reception Manager.
• Assist Reception Manager in the organization and management of reception and the coordination with other services (housekeeping, restaurant, maintenance…)
• Participate and control the till of the reception, of the deposit of valuables, and the management of the rooms and transfers.
• Accompany and train the reception team.
• Application of Club Med’s quality standards as well as hygiene and safety rules.
• Promote internal sales (overnight stays, room upgrades and meals).
• Control and solve all requests, comments and incidents which are brought up by our clients.

In becoming a G.O Front Desk Manager Assistant, you will benefit from the infrastructures and activities offered by Club Med. And if you get the urge, you can even step on stage to show your talent!

So what are you waiting for? Pack your bags!

All our positions are open to people with disabilities.