Front Desk Manager Assistant (M/W) Club Med Resort Malaysia or overseas

Club Med; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

An established industry player is seeking a Front Desk Manager Assistant who is sociable and attentive, with a knack for building relationships with guests. This role involves supporting the Reception Manager in daily operations, ensuring quality standards, and training the reception team. You will also handle guest requests and promote internal sales. If you are multilingual and enjoy a dynamic environment, this is the perfect opportunity to showcase your skills while enjoying the vibrant atmosphere and activities offered. Don't miss out on this exciting chance to grow and shine!

Qualifications

• Ability to connect with guests and build trusting relationships.
• Multilingual skills to assist international guests.

Responsibilities

• Assist Reception Manager in organizing and managing reception.
• Control and solve all requests and incidents from clients.

Skills

Sociability

Multilingualism

Problem-solving

Attention to detail

Job description

You are

• Sociable, you know how to connect with our guests and build a trusting relationship.
• Helpful and attentive, finding the right solution for all our guests.
• Multilingual, you master at least two languages and are comfortable with international guests.

You will

• Relay by your actions and your presence at the reception the directives and the priorities fixed by the Reception Manager.
• Assist Reception Manager in the organization and management of reception and the coordination with other services (housekeeping, restaurant, maintenance…)
• Participate and control the till of the reception, of the deposit of valuables, and the management of the rooms and transfers.
• Accompany and train the reception team.
• Application of Club Med’s quality standards as well as hygiene and safety rules.
• Promote internal sales (overnight stays, room upgrades and meals).
• Control and solve all requests, comments and incidents which are brought up by our clients.

In becoming a G.O Front Desk Manager Assistant, you will benefit from the infrastructures and activities offered by Club Med. And if you get the urge, you can even step on stage to show your talent!

So what are you waiting for? Pack your bags!

All our positions are open to people with disabilities.