Front Desk Hero / Heroine (Multiple Location)

坏剑; Kuala Lumpur; On-site; MYR 24,000 - 36,000; Full time

Job summary

A leading flexible-office and community company in Malaysia is seeking a front-desk manager to enhance customer experience. Responsibilities include facility management, community engagement, and event preparation. Ideal candidates are enthusiastic team players with strong communication skills.

Qualifications

• Excellent command of spoken and written English.
• Enthusiastic about learning and teamwork.
• Bubbly personality and love for interacting with others.

Responsibilities

• Manage front desk operations, assist members and guests.
• Prepare event spaces and assist with logistics.
• Engage with community and host events.

Skills

Customer service

Communication

Teamwork

Tools

Google Suite

Job description

Company Description

WORQ is a flexible-office and community company with products in coworking spaces, a community app, and enterprise solutions. We aim to grow our offerings to better serve and innovate the real estate market. As an industry innovation firm, WORQ is a venture capital-backed startup invested by Cradle, 500 Start-Ups, Phillip Capital, Space Matrix (a sister company of Jungle Ventures), as well as private investors from Goldman Sachs and Temasek. We have won 5 awards, including being voted the Best Coworking Space of Malaysia by the Malaysia Rice Bowl Startup Awards in 2017, and other accolades in 2018 and 2019. With over 281 companies housed in 100,000 sqft of space, we foster collaboration on a scale unprecedented in Malaysian entrepreneurship history.

Our sustainable growth has attracted continued VC support, including a third round of financing amidst COVID-19, with backing from seven follow-on investors. Our risk management is endorsed by six major Malaysian banks, passing stringent risk tests. With a strong foundation, WORQ is poised to capitalize on the fast-growing flexible office market to realize our vision of making people prosper by working together. We are passionate about this mission and seek your support to achieve it.

Job Description

1. Front-desk management and facility management:
   • Meet and greet members and visitors, assisting with queries.
   • Assist the Outlet Manager/Assistant Outlet Manager with inquiries via phone and email.
   • Ensure guests comply with WORQ’s guest policy by signing in via iPad registration.
   • Receive and notify members about documents/packages, and distribute them accordingly.
   • Monitor office supplies and place orders as needed.
   • Cover the front desk during operating hours and as needed.
   • Learn members’ and guests’ names to foster community relationships.
   • Anticipate member and guest needs to enhance their experience.
   • Maintain the organization and cleanliness of the front desk area.
   • Address inquiries related to policies, procedures, wayfinding, and community etiquette.
2. Building Management and Operation:
   • Prepare the event space and assist with logistics.
   • Keep building-specific forms up to date.
3. Community Engagement and Events:
   • Register new members and guests, maintaining the member database.
   • Act as an ambassador by guiding guests around our space, promoting a fun and innovative environment.
4. Perform ad hoc tasks as assigned by superiors.

Qualifications

• Excellent command of spoken and written English.
• Excellent customer service skills.
• Basic computer skills (Google Suite).
• Enthusiastic about learning and teamwork.
• Bubbly personality and love for interacting with others.