Front Desk Hero / Heroine (Multiple Location)

WORQ; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading flexible-office and community company in Kuala Lumpur is seeking a Front Desk Executive to manage member engagement and facility operations. Responsibilities include greeting visitors, supporting event logistics, and maintaining a friendly atmosphere. The ideal candidate has excellent English communication skills, strong customer service abilities, and a bubbly personality. Join us to foster an innovative workplace in Malaysia.

Responsibilities

• Greet potential and existing members, assisting with queries.
• Ensure all visitors are signed in according to guest policy.
• Prepare event spaces and assist with logistics.
• Register new members and guests, maintaining the member database.
• Perform ad hoc duties as assigned by supervisors.

Skills

Excellent spoken and written English skills

Strong customer service skills

Basic computer skills, especially Google Suite

Enthusiastic about learning and teamwork

Bubbly personality with a passion for interacting with others

Job description

Company Description

WORQ is a flexible-office and community company, with products in coworking spaces, community app, enterprise solutions, and plans to expand its offerings to better serve and innovate the real estate market. As an industry innovation firm, WORQ is a venture capital-backed startup invested by Cradle, 500 Start-Ups, Phillip Capital, Space Matrix (a sister company of Jungle Ventures), and private investors from Goldman Sachs and Temasek. We have received multiple awards, including being voted the Best Coworking Space of Malaysia in 2017, and winning the Coworker Member’s Choice Award in 2018 and 2019, among others. Housing over 281 companies across 100,000 sqft of space, we foster collaboration on an unprecedented scale in Malaysian entrepreneurship history.

WORQ’s sustainable growth has attracted ongoing VC support, including a successful third round of financing during COVID-19 with seven follow-on investors, demonstrating strong investor confidence. Our operations are endorsed by six major Malaysian banks, which have extended loan offers after rigorous risk assessments. With a solid foundation, WORQ aims to capitalize on the expanding flexible office market to fulfill its vision of enabling people to prosper through collaboration. We are passionate about this mission and invite you to join us in making it a reality.

Job Description

1. Front-desk management and facility management:
   • Greet potential and existing members, assisting with queries.
   • Support the Outlet Manager/Assistant Outlet Manager with inquiries via phone and email.
   • Ensure all visitors are signed in according to WORQ’s guest policy using iPad registration.
   • Handle documents and packages for members, distributing them accordingly.
   • Monitor and order office supplies as needed.
   • Cover the front desk during operational hours and as required.
   • Learn and remember members’ and guests’ names to foster community.
   • Anticipate and address members’ and guests’ needs proactively.
   • Maintain an organized and clean front desk area.
   • Respond to inquiries regarding policies, procedures, wayfinding, and community etiquette.
2. Building Management and Operation:
   • Prepare event spaces and assist with logistics.
   • Keep building-specific forms updated.
3. Community Engagement and Events:
   • Register new members and guests, maintaining the member database.
   • Act as an ambassador by guiding guests around our space and promoting WORQ’s innovative environment in Malaysia.
4. Additional Tasks: Perform ad hoc duties as assigned by supervisors.

Qualifications

• Excellent spoken and written English skills.
• Strong customer service skills.
• Basic computer skills, especially Google Suite.
• Enthusiastic about learning and teamwork.
• Bubbly personality with a passion for interacting with others.