Front Desk Agent Club Med Cherating

Club Med; Kuching; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading hospitality company in Malaysia is seeking a Front Desk Agent to welcome guests and manage customer relations. This role requires sociability and the ability to communicate effectively with international visitors. Candidates should be multilingual and attentive to guests' needs. Join us to enjoy great work facilities and participate in various activities.

Qualifications

• Able to build trusting relationships with guests.
• Attentive to guests' needs and capable of finding solutions.
• Proficient in at least two languages.

Responsibilities

• Welcome guests and personalize customer relations.
• Manage check-ins and check-outs.
• Collaborate with resort departments.
• Ensure service quality and adherence to health and safety rules.

Skills

Sociable

Helpful

Multilingual

Job description

Overview

You are sociable, you know how to connect with our guests and build a trusting relationship. Helpful and attentive, finding the right solution for all our guests. Multilingual, you master at least two languages and are comfortable with international guests.

Qualifications

• Sociable and capable of building trusting relationships with guests
• Helpful and attentive, able to find the right solution for all guests
• Multilingual, proficient in at least two languages and comfortable with international guests

You will

• Be responsible for welcoming guests, providing information and personalising customer relations
• Manage arrivals and departures (check-in and check-out), telephone switchboard, keep information media available to customers, collect invoices and control deferred operations
• Know the resort perfectly and work in collaboration with the relevant departments (room staff, laundry, catering etc.)
• Develop internal sales and ensure the invoicing for the stay or local sales
• Guarantee the quality of services, compliance with Club Med health and safety rules as well as maintenance of the resort\'s assets

In becoming a G.O Front Desk Agent, you will benefit from the infrastructures and activities offered by Club Med. And if you get the urge, you can even step on stage to show your talent!

So what are you waiting for? Pack your bags!

All our positions are open to people with disabilities.