FRONT DESK

Holma Management; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading company in the hospitality sector is seeking enthusiastic individuals to join as Customer Service Ambassadors. This role emphasizes excellent customer service and language skills, fostering a positive experience for guests. Fresh graduates and SPM leavers are especially welcomed to apply, making it an ideal entry point into the industry.

Qualifications

• Fresh graduates and SPM leavers encouraged to apply.
• Ability to adapt to change and demonstrate problem-solving.

Responsibilities

• Attend to guests online and via phone inquiries.
• Assist guests from check-in throughout their stay.
• Supervise cleaning and housekeeping in hotels.
• Organize maintenance tasks with in-house technicians.
• Handle administrative and reporting tasks.

Skills

Customer service

English

Mandarin

Adaptability

Common sense

Education

Diploma/Degree

SPM (Sijil Pelajaran Malaysia)

Job description

Required language(s): Fluent in spoken/written English and Mandarin (this is the primary requirement, as half of our guests come from China and the other half from around the world).

Applicants: Fresh graduates (Diploma/Degree) and SPM leavers are encouraged to apply.

Personal qualities: Positive attitude, pleasant personality, and a focus on excellence in customer service.

Adaptability: Able to adapt to change, pivot, and find alternative solutions, demonstrating capability in meeting new challenges.

Experience: Understand the differences between working in a hospital and in hospitality.

Additional qualities: Common sense, able to walk straight with two eyes and two legs.

Responsibilities include:

1. Attending to guests online and via phone inquiries.
2. Assisting guests from check-in throughout their stay.
3. Supervising cleaning and housekeeping in hotels.
4. Organizing maintenance tasks with in-house technicians.
5. Handling administrative and reporting tasks.
6. Training to learn all aspects of the role.

Unlock job insights

Salary, number of applicants, and skills match.

Your application will include questions about:

1. Your right to work in Malaysia.
2. Expected monthly basic salary.
3. Years of experience as an Ambassador.
4. Your English language proficiency.
5. Customer service experience.
6. Recovery/retention experience.
7. Professional housekeeping experience.
8. Languages you are fluent in.

Please include any additional relevant details if you believe this job ad is fraudulent, misleading, or discriminatory.

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