Freshers- Sales Support Specialist

SoftwareONE; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading global provider of software and cloud technology solutions is seeking an IT Sales Associate in Kuala Lumpur. The role involves preparing customer quotes, coordinating across teams, and enhancing client relationships. Ideal candidates should possess strong critical thinking and communication skills, with a Bachelor's degree preferred and proficiency in English and Bahasa.

Qualifications

• 0-1 years professional IT sales experience is required.
• Must be proficient in English and Bahasa.

Responsibilities

• Preparation of quotes for customer software requirements.
• Coordinate with internal sales and finance teams as well as external partners.
• Handle client relationships, resolving issues related to quotations and pricing.

Skills

Critical thinking

Decision-making skills

Interpersonal skills

Communication skills

Education

Graduate/Postgraduate

Job description

Why SoftwareOne?

SoftwareOne is a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland. With an IP and technology-driven services portfolio, it enables companies to holistically develop and implement their commercial, technology and digital transformation strategies. This is achieved by modernizing applications and migrating critical workloads to public clouds, while simultaneously managing and optimizing the related software and cloud assets and licenses. SoftwareOne’s offerings are connected by PyraCloud, its proprietary digital platform, which provides customers with data-driven, actionable intelligence. With around 9250 employees and sales and service delivery capabilities in 60 countries, SoftwareOne provides around 65,000 business customers with software and cloud solutions from over 7,500 publishers. SoftwareOne’s shares (SWON) are listed on the SIX Swiss Exchange.

The role

• Preparation of quotes for customer software requirements
• Coordinate with internal teams (i.e. Sales Support, Finance) as well as external teams (Partners, OEM) to deliver the outstanding customer's experience.
• Plan, process, support day-to-day tactical actions (i.e., processing of orders, credits and returns and making suggestions for existing process refinement) and load orders with the vendors using internal ERP/Vendor Portal/Emails
• Prioritising and onboarding of new publishers based on customer requirements
• Handle client relationships by resolving customer issues related to Quotation, Pricing etc.
• Resolving high complexity and proactively following up on highest complexity issues to resolve them with some mentorship along with a vision of working towards ZERO customer concerns.
• Build awareness and facilitate client data to business & technical consultants.
• Coordinate with team members to ensure efficient processing and delivery of requests.
• Advise on Licensing to external as well as internal customers and build trust with your domain expertise.
• Handle all types of publisher specific agreement processing within the framework of the publisher agreement.
• Act as a central point of contact for all internal and external customers.
• Drive sales process improvements, in partnership with leaders.

What we need to see from you

• Good Critical thinking, and decision-making skills.
• Ability to think out of the box/ creative bent.
• Good interpersonal and communication skills with all levels of management.
• 0--1 years professional IT sales experience
• Graduate/Postgraduate
• Proficient in English and Bahasa

Job Function

Software & Cloud

• Good Critical thinking, and decision-making skills.
• Ability to think out of the box/ creative bent.
• Good interpersonal and communication skills with all levels of management.
• 0--1 years professional IT sales experience
• Graduate/Postgraduate
• Proficient in English and Bahasa

• Preparation of quotes for customer software requirements
• Coordinate with internal teams (i.e. Sales Support, Finance) as well as external teams (Partners, OEM) to deliver the outstanding customer's experience.
• Plan, process, support day-to-day tactical actions (i.e., processing of orders, credits and returns and making suggestions for existing process refinement) and load orders with the vendors using internal ERP/Vendor Portal/Emails
• Prioritising and onboarding of new publishers based on customer requirements
• Handle client relationships by resolving customer issues related to Quotation, Pricing etc.
• Resolving high complexity and proactively following up on highest complexity issues to resolve them with some mentorship along with a vision of working towards ZERO customer concerns.
• Build awareness and facilitate client data to business & technical consultants.
• Coordinate with team members to ensure efficient processing and delivery of requests.
• Advise on Licensing to external as well as internal customers and build trust with your domain expertise.
• Handle all types of publisher specific agreement processing within the framework of the publisher agreement.
• Act as a central point of contact for all internal and external customers.
• Drive sales process improvements, in partnership with leaders.