Freelance Customer Service

Freelancing; Malaysia; On-site; MYR 13,000 - 22,000; Full time

Job summary

Freelancing is seeking a Help Desk & Support Expert to assist with applications, documentation and daily operational tasks. You will support monthly bookkeeping activities, invoice tracking, and financial admin, while stepping in to handle urgent customer service inquiries when needed.

You will liaise across teams to ensure smooth day-to-day operations and respond quickly and professionally to urgent needs, using Zendesk, Salesforce, and ticketing tools to maintain service quality.

Qualifications

• Assist with applications and documentation.
• Manage monthly bookkeeping tasks and invoice tracking.
• Step in to handle urgent customer service enquiries when the specialist is out.

Responsibilities

• Assist with applications, documentation, and other operational tasks.
• Help with monthly bookkeeping tasks, invoice tracking, and financial admin.
• Step in to handle urgent customer service enquiries when the Customer Service Specialist is out of office or on leave.
• Liaise across teams to ensure smooth day-to-day operations.
• Responds quickly and effectively to urgent needs with professionalism.

Skills

Customer service

Bookkeeping

Attention to detail

Communication

Tools

Zendesk

Salesforce

Ticketing tools

Job description

Responsibilities

• Assist with applications, documentation, and other operational tasks
• Help with monthly bookkeeping tasks, invoice tracking, and financial admin
• Step in to handle urgent customer service enquiries when the Customer Service Specialist is out of office or on leave
• Liaise across teams to ensure smooth day-to-day operations
• Responds quickly and effectively to urgent needs with professionalism

Help Desk & Support Expert | Zendesk | Salesforce | Ticketing tools

Location: India