Fraud SAR Ops Analyst - C09 - KUALA LUMPUR

Citigroup Inc.; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading financial institution is seeking a Fraud Ops Analyst to assist in managing fraud losses and ensure compliance with policies. This entry-level role involves reviewing suspicious activities, processing referrals promptly, and building relationships within the team. Ideal candidates should have a foundational understanding of fraud risk management and excellent analytical and communication skills.

Qualifications

• 1-2 years working experience in fraud risk management or similar role.
• Foundational understanding of the Financial Industry.
• Excellent verbal and written communication skills.

Responsibilities

• Review and refer suspicious activities related to fraud cases.
• Ensure timely processing of fraud referrals and documentation.
• Monitor daily account refresh activity for completion.

Skills

Analytical skills

Communication skills

Microsoft Office

Education

Bachelor’s degree or equivalent experience

Job description

The Fraud Ops Analyst is an entry level position responsible for assisting in efforts to ensure fraud risk policy and controls are applied to minimize the impact of fraud incidence and prevent loss in coordination with the Fraud Operations team. The overall objective of this role is to assist in managing fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.

Responsibilities:

• Review and refer suspicious activity associated with confirmed fraud cases and/or scam incidents or events in accordance with the Fraud Referral of Suspicious Activity Process and Procedures.
• Ensure all the transactions review and dispositions are completed within the stipulated turnaround time.
• Ensure all fraud referral transactions, including documentation and updating of system notes, are processed promptly and accurately.
• Escalate any concerns or issues to the Manager. Provide feedback and recommendations on the next course of action in relation to Fraud referral of suspicious activities.
• Monitor account refresh activity daily to ensure completion and all requirements are met.
• Build strong relationships with peers. Demonstrate fundamental understanding of how the team interacts with others in accomplishing the objectives of the area.
• Impact the business directly through the quality of the tasks/services provided.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Minimum 1 - 2 years working experience in fraud risk management, detection or similar role.
• Demonstrates a foundational understanding of the Financial Industry and related skills.
• Proficient in Microsoft Office.
• Excellent verbal and written communication skills.
• Strong analytical skills.

Education:

• Bachelor’s degree/University degree or equivalent experience

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Job Family Group:

Operations - Services

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Job Family:

Fraud Operations

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Time Type:

Full time

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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