Fraud Analyst (Trust & Safety)

Salt Digital Recruitment; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A global recruitment firm is seeking a Trust & Safety Analyst for a one-year contract role in Kuala Lumpur, Malaysia. The ideal candidate will address fraud and compliance queries while collaborating with stakeholders. They must have experience in customer-facing roles and a passion for fraud prevention, data querying, and problem-solving. Join a collaborative team that prioritizes security and customer focus.

Qualifications

• Experience in an analyst or customer-facing role.
• Basic understanding of identity theft and fraud trends is a plus.
• Experience within a medium to large enterprise is required.

Responsibilities

• Collaborate with stakeholders to resolve customer inquiries.
• Identify fraudulent or non-compliant advertisements and accounts.
• Analyze alerts generated by detection tools.
• Offer recommendations for improving detection rules.
• Identify emerging fraud trends and suggest risk mitigation.

Skills

Problem-solving

Customer-facing engagement

Data querying

Fraud prevention knowledge

Job description

Salt is looking to hire a Trust & Safety Analyst to join the global employment market place for a one year & extendable contract role in Malaysia.

You will have an opportunity to handle and address fraud or non-compliance queries, collaborating with stakeholders to safeguard the site against malicious activities.

The ideal candidate should have experience in an analyst or customer-facing role, with a strong passion for problem-solving, engaging with customers, learning about fraud prevention and risk mitigation, and actively contributing to a collaborative team.

Key Responsibilities:

• Collaborate with internal and external stakeholders to resolve customer inquiries.
• Actively identify fraudulent or non-compliant advertisements and accounts.
• Analyze and manage alerts generated by detection tools.
• Offer recommendations for continuous improvement of detection rules.
• Identify emerging fraud trends and provide suggestions for risk mitigation.

Requirements:

• Basic understanding of identity theft, fraud, and industry risk trends is a plus.
• Experience working within a team in a medium to large enterprise is required.
• A passion for security and a customer-focused approach are key to success.
• Experience in querying data from multiple sources.

Salt is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to providing a fair and inclusive work environment.