Fraud Analyst

MoneyLion; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

MoneyLion is seeking a Fraud Analyst to join their Kuala Lumpur office, a hub for innovation in financial technology. The successful candidate will be responsible for investigating fraud, monitoring account activity, and collaborating with various teams to ensure quality customer experiences. This role requires strong analytical skills, attention to detail, and proficiency in SQL and Excel.

Benefits

Competitive salary

Comprehensive health benefits

Wellness perks

Paid parental leave

Generous PTO

Learning and development resources

Flexible hours

Qualifications

• At least 1 year in fraud investigation or disputes review.
• Banking experience is a plus.
• Experience working with Customer Service teams or third-party vendors is advantageous.

Responsibilities

• Review fraud queues and monitor customer activity for fraud.
• Investigate chargeback disputes and assess claim validity.
• Collaborate with Customer Care on fraud-related inquiries.

Skills

SQL

Microsoft Excel

Communication

Problem-solving

Attention to detail

Education

Bachelor's degree in quantitative fields

Job description

MoneyLion is a leader in financial technology, powering the next generation of personalized products and content. We offer a top consumer finance super app, a premier embedded finance platform for enterprise businesses, and a world-class media arm. Our mission is to empower everyone to make their best financial decisions. We pride ourselves on serving the many, not the few, providing confidence through guidance, choice, and personalization, and bringing users closer to informed actions.

Our consumer app delivers curated financial content through a tailored feed that encourages learning and sharing. Users can control their finances with our innovative products and marketplace, which includes features to save, borrow, spend, and invest. Our platform integrates the best offers and content from MoneyLion and over 1,100 enterprise partners. Additionally, our enterprise technology offers a search engine and marketplace for financial products, enabling companies to embed finance solutions with advanced AI-backed data and tools via our platform and API. Since 2013, MoneyLion has connected millions of people with the financial products and content they need, when and where they need it.

About the Role

The Kuala Lumpur office is the technological hub of MoneyLion, known for innovative initiatives and a fast-paced environment. Join our multicultural team of visionaries and industry rebels to disrupt traditional finance!

The Fraud Analyst will handle responsibilities related to fraud, including chargeback investigations, reporting, and account monitoring. The role involves collaboration with the Data Science, Risk, and Customer Care teams to monitor activity and communicate trends.

Key Responsibilities

1. Review fraud queues, including ACH transfers, proof of authorization, and bank reporting.
2. Monitor customer activity for fraud, identify trends, and communicate findings to relevant teams.
3. Investigate chargeback disputes and assess claim validity.
4. Verify customer documents to confirm legitimacy of suspicious accounts.
5. Maintain positive customer experiences by ensuring quality decisions and meeting SLAs.
6. Ensure quality assurance and productivity standards are met.
7. Collaborate with Customer Care on fraud-related inquiries and investigations.
8. Identify areas for tool enhancements and pain points.
9. Perform additional operational tasks as needed.

About You

• Bachelor's degree, preferably in quantitative fields, or equivalent experience.
• At least 1 year in fraud investigation or disputes review; banking experience is a plus.
• Proficient in SQL and Microsoft Excel.
• Excellent communication and writing skills.
• Strong attention to detail and problem-solving skills.
• Ability to handle challenges independently and adapt quickly.
• Results-oriented, with a track record of meeting and exceeding goals.
• Experience working with Customer Service teams or third-party vendors is advantageous.

Next Steps

After submitting your application, the process includes:

1. Online Preliminary Technical Test
2. Virtual or in-person interview with the Talent Acquisition Team
3. Virtual or in-person interview with the Hiring Manager

If you previously applied and were not selected, please re-apply after 6 months.

What We Value

We value growth-minded, collaborative individuals with high learning agility who embody teamwork, customer-first mindset, and innovation. Our team is passionate about fintech and committed to our mission.

Working at MoneyLion

We support your well-being and growth with benefits such as:

• Competitive salary
• Comprehensive health benefits
• Wellness perks
• Paid parental leave
• Generous PTO
• Learning and development resources
• Flexible hours

We are an equal opportunity employer committed to diversity and inclusion. We welcome you to bring your whole self to work every day.