Fraud Analyst

Adecco Malaysia; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in the banking industry is seeking a Fraud Detection Analyst to work in Kuala Lumpur. The role involves analyzing suspicious transactions and ensuring compliance with operating guidelines to minimize fraud losses. Ideal candidates should be fluent in English and hold a degree or diploma, with availability to work shifts, including weekends. This is an excellent opportunity for fresh graduates looking to start their career in fraud prevention.

Qualifications

• Minimum Degree holder; fresh graduates or candidates with 1-2 years experience are welcome.
• Knowledge of Credit Card/Banking is preferred.

Responsibilities

• Review and analyze suspicious transactions to minimize fraud losses.
• Contact customers for verification of suspected fraud transactions.
• Maintain expected service levels and productivity.

Skills

Fluency in English (verbal & written)

Judgment and problem resolution skills

Communication

Education

Degree or Diploma in relevant field

Job description

Position: Fraud Detection Analyst

Industry: Banking

Working Location: Jalan Ampang, Kuala Lumpur Malaysia

Working Duration: Contract - until Nov 2025 (Renewable based on business needs)

Working Day/Hours: Rotational Shift (7am-4pm, 9am-6pm, 11am-8pm, 1pm-10pm) including Weekends and Public holidays

Salary: Basic up to MYR 2,900 (Based on qualifications + experiences) + shift allowance (between RM400 - RM600) + statutory contribution + leave entitlement + medical coverage

Job Purpose:

The primary purpose of this position is to review suspicious transactions generated by fraud detection systems, analyse such transactions and customer spend & behaviour patterns and make sound judgements and decisions on the alerts in accordance with the operating guidelines and procedures to prevent and minimise fraud losses. The incumbent in this position is also expected to contact customers, validate/verify transactions in detecting fraud while providing outstanding service in the process.

Key Responsibilities:

•Review suspicious transactions generated by fraud detection systems, the analyst must be highly sensitive to abnormal /fraudulent transactions to minimize loss at the earliest stage and be alert to the new emerging fraud trends/patterns.

•Responsible for making sound judgements and decisions on the alerts in accordance to the operating guidelines and procedures to prevent and minimise fraud losses.

•Analyze alerts and investigate transactional activities to detect suspicious fraud activity to minimize fraud losses for the respective businesses and ensure that fraud loss does not exceed the plan

•Meet expected service levels in handling inbound calls.

•Contact customers using the existing contact strategy for suspected fraud transactions to verify/validate such transactions.

•Meet the productivity and quality expectations for this function.

Qualifications:

•Fluent in English communications (verbal & written)

•Preferably min Degree holder (fresh grad or 1-2yrs work experience)

•Willing to work shift hours/weekends + night shift

•Willing to work on rotating shifts to provide 24X7 coverage.

•Excellent communication in English to support AU Market, judgment and problem resolution skills

•Degree qualified for fresh graduate and Diploma/Degree with relevant experience

•Knowledge of Credit Card/Banking industry is preferred

If you are interested to apply, please forward your latest resume to [e-mail]

Subject: Job Application – Fraud Detection Analyst