Forwarding Assistant (Export Customs & Shipping)

Giga Maritime Group; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

Giga Maritime Group is seeking a Forwarding Assistant to manage customs clearance and documentation processes. The role involves liaising with customers, generating shipping documents, and ensuring timely job completion. Applicants should possess relevant qualifications and experience in forwarding with an emphasis on efficiency and multitasking.

Qualifications

• At least 2 years of experience in forwarding.
• Proficient in K1, K2, K3, K5, K8 and Bill of Lading documents.
• Preferably have Kursus Asas Ejen Kastam.

Responsibilities

• Liaise with customers for import customs clearance documents.
• Perform job booking creation in ProAct on the same day.
• Submit invoices and payment requests to Finance for shipping charges.

Skills

Customs clearance processes

Document handling

Multitasking

Education

Professional Certificate in related field

Job description

• To liaise with customers for import customs clearance documents.
• To perform job & booking creation within the same day in ProAct upon shipping documents provided by respective client.
• To act / responsive to advise client if incomplete documents received.
• To create a new model / variance from Model Management in ProAct system whenever new model arrival.
• To upload load list and generate lading head from ProAact upon received completion of Import Permit (AP) and verified.
• To perform customs declarations as per shipping documentation / listings & instructions provided by customers via ProAct / ALDEC system.
• To prepare customs import / export documentations according to customs regulations, laws, or procedures.
• Planning and allocation of jobs with team members as per customers’ schedules./ instructions.
• To submit NMC Invoice & PO for payment request to Finance dept on local shipping charges to shipping agents whenever there is new arrival import shipment / upon received the NOA & invoice.
• Classify goods according to tariff finder system.
• To track the job progress and to ensure the job timeliness / meet customers’ expectation and update HOD the status by end of working hours on any daily job tasks which have assigned to you.
• To coordinate and liaise with SMK vendor / IT Support Team & ProAct if encounter any problems and or downtime in system, as well as to raise ticket to relevant parties for support / assistance and to report any issues encountered to superior / HOD.
• To attend to customer’s enquiries and/or complaints as and when required.
• To inform clients of factors such as shipping options, timelines, transfers, or regulations affecting shipments.
• To determine method of shipment and prepare or advise for preparation of delivery order, invoices, duty payment on the arriving shipments / clearance instruction.
• To assist, provide and work alongside with superior / team members in providing the necessary information for reporting or to complete any other special projects as and when required.
• Suggest any process or system improvements which will facilitate an increase in job efficiency.
• To be multitasking when required on other jobs given and/or back up team members whenever any staff or inter-department staff absent.
• To compile all completed declarations documents and ensure all are in order before return to respective customers.
• Verify and maintain records on incoming and outgoing shipments.
• Coach and train new team members or any existing team member to participate in ProAct / ALDEC system for skills enhancement & knowledge for better job efficiency.
• Any other task/assignment/project assigned by the Company from time to time.

Requirements:

• Candidate must possess at least a Professional Certificate in related field.
• At least 2 years of working experiences in forwarding.
• Well verse in handling K1, K2, K3, K5, K8 and Bill of Lading documents.
• Have knowledge in custom clearance processes.
• Preferably have Kursus Asas Ejen Kastam.
• Applicants must be willing to work in Glenmarie, Shah Alam.
• Contractual employment for the 1st year and subjected to permanent conversion/renewable contract based on the performance for the subsequent years.
• Willing to work on alternate Saturdays; 8.30am to 1pm.

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