Food Department Team Lead: Elevate Service & Teamwork

AEON; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A retail company in Kuala Lumpur is seeking a retail operations manager to enhance customer relationships, ensure service accuracy, and lead team training. Applicants should hold at least a diploma/degree and have 2-3 years of retail management experience. Proficiency in MS Office tools is essential. Shift work is expected, including weekends and public holidays. This role emphasizes teamwork and effective communication to support a positive work environment.

Qualifications

• Minimum 2-3 years of experience in retail operations management or related fields.
• Ability to work shifts including Off Days, Rest Days, or Public Holidays.
• Strong independent and disciplined work ethic.

Responsibilities

• Build and maintain positive customer relationships.
• Ensure product and service accuracy and report discrepancies.
• Participate in store re-opening processes and assist customers.

Skills

Customer relationship management

Team leadership

Communication skills

Retail operations management

Problem-solving

Education

Diploma/Degree Holder in any field

Tools

MS Word

MS Excel

MS PowerPoint

MS Teams

Job description

A retail company in Kuala Lumpur is seeking a retail operations manager to enhance customer relationships, ensure service accuracy, and lead team training. Applicants should hold at least a diploma/degree and have 2-3 years of retail management experience. Proficiency in MS Office tools is essential. Shift work is expected, including weekends and public holidays. This role emphasizes teamwork and effective communication to support a positive work environment.