Food Court Operations Manager

The Starling Mall; Selangor; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading shopping mall is seeking a Food Court Operations Manager to oversee day-to-day operations and tenant coordination within the food court. Responsibilities include ensuring compliance with health standards, managing a team, and facilitating communication between tenants and mall management. The ideal candidate has at least 5 years of experience in food service management, especially in shopping mall environments.

Qualifications

• Minimum 5 years of relevant food court working experience, preferably in shopping malls.
• Proven experience in food service or hospitality management.
• Strong understanding of health and safety regulations in the food industry.

Responsibilities

• Oversee and manage all aspects of food service operations within the food court.
• Ensure smooth operations, including customer service and kitchen functionality.
• Manage food court tenants and ensure compliance with lease agreements.

Skills

Communication Skills

Interpersonal Skills

Problem-solving Skills

Negotiation Skills

Education

Diploma or Degree in Marketing or Business Administration

Job description

Overview

The Food Court Operations Manager is responsible in overall day-to-day Food Court operations, tenant coordination, POS system oversight, and compliance with health and safety standards.

Responsibilities

• Oversee and manage all aspects of food service operations within The Starling Mall's food court.
• Ensure smooth operations, including customer service, kitchen functionality, and tenant management.
• Manage food court tenants, ensuring compliance with lease agreements and operational standards.
• Foster and maintain positive relationships with food court tenants, addressing concerns and facilitate communication between tenants and mall management.
• Ensure the food court operates in compliance with health and safety regulations, conducting regular inspections and implementing corrective measures as necessary.
• Perform regular inspections of all areas, including tenant kitchens, to maintain cleanliness, hygiene and adherence to safety standards.
• Manage the housekeeping team and perform inspections to maintain cleanliness and hygiene throughout the food court.
• Work closely with the leasing and marketing teams to attract high footfall to the food court.
• Assist in promotional activities and events to enhance the food court's visibility.
• Collaborate with maintenance team on all food court's maintenance issues.
• Ensure digital menus are updated regularly with accurate information and coordinate with tenants to facilitate menu changes and updates.
• Oversee daily sales reconciliation processes, manage and troubleshoot any issues related to the Point of Sale (POS) system.

Qualifications

• Possess Diploma or Degree in Marketing, Business Administration or its equivalent.
• Minimum 5 years of relevant food court working experience preferably in shopping malls.
• Proven experience in food service or hospitality management.
• Strong understanding of health and safety regulations in the food industry.
• Excellent communication and interpersonal skills.
• Strong interpersonal, negotiating and problem-solving skills.