Food & Beverages Supervisor

Acappella Suite Hotel; Shah Alam; On-site; MYR 150,000 - 200,000; Full time

Job summary

A renowned hotel in Shah Alam is seeking a Banquet Supervisor. The ideal candidate will oversee all aspects of banqueting services and manage a team of wait staff to maintain high service standards. Responsibilities include training staff, ensuring guest satisfaction, managing inventory, and handling financial transactions. A diploma in hotel management and at least 3 years of experience in a similar role are preferred. The role demands strong customer orientation and the ability to work under pressure.

Qualifications

• Minimum of 3 years experience in a similar capacity is preferred.
• Knowledge of hotel/service industry is advantageous.
• Strong communication and interpersonal skills.

Responsibilities

• Oversee all aspects of banqueting and restaurant service.
• Supervise service staff to ensure quality service.
• Conduct training sessions for staff.
• Ensure guest satisfaction and handle complaints.
• Maintain employee relations and monitor performance.

Skills

Customer oriented

Self-motivated

Team supervision

Time management

Education

Diploma in Hotel Management

Job description

Responsibilities

1. Under the general guidance and supervision of the F&B Manager / Asst. Banquet Manager, responsible for all aspects of banqueting & No 8 Restaurant service and set-up.
2. Assist the F&B Manager and Asst. Banquet Manager supervising a team of service staff comprising waiters / waitresses in providing food and beverage service to guests of the hotel.
3. Supervises the functions of all banqueting department employees.
4. Controls and analyses on an ongoing basis the following: Quality level of product and service; Guest satisfaction; Operating costs; Sanitation, cleanliness and hygiene.
5. Ensures optimum performance in specific areas assigned in the above areas.
6. Coordinates the preparation and supervises the presentation and service of function to ensure that established standards are met.
7. Establish and maintain effective employee relations.
8. Conducts under the guidance of F&B Manager on-the-job training sessions and coaching to ensure appropriate staff productivity.
9. Attends and contributes to the F&B Meeting during the absence of Assistant Banquet Manager / F&B Manager.
10. Participates in service as necessary in accordance with requirements.
11. Ensures grooming and appearance of employees meet or exceed required standards.
12. Controls weekly the par-stocks to ensure that service requirements are met.
13. Conducts all administrative work: Files for functions.
14. Checks reservations, special arrangements etc, and relates the information to staff.
15. Inspects stations / sections for proper functioning of equipment, utensils and furniture and takes corrective action.
16. Checks with guest as to his satisfaction of the meal or service, and relays any complaints, compliments and comments regardless how small to the Manager. Assists with planning of intra-departmental cross training of duties within the outlet.
17. Assists the Manager in forecasting staff requirements and in scheduling break times, day off, and overtime requirements.
18. Helps to monitor and implement safety and fire prevention procedures.
19. Conducts employee performance, reviews and highlights areas where employees need improvements. This is done with the Manager present.
20. Monitors staff cleanliness, appearance, mannerisms and attitudes.
21. Required to be punctual at workplace, 10 minutes ahead of schedule.
22. Prepares and checks before each session, the appropriate checklist.
23. Controls and plans with engineering all the repairs and maintenance orders.
24. Responsible for guest charge and guest checks.
25. Entrusted to handle financial transactions during the Banquet operational hours. Responsible and accountable for any or all monies transacted by yourself during these operational hours. To immediately inform Supervisor of any cash short / cash long detected.
26. Expected to always maintain a positive attitude towards guests and build favorable guest relations.

Qualifications

• Preferable knowledge of hotel / service industry.
• Experience in similar capacity an advantage at least 3 years.
• Diploma in Hotel Management.
• Must be customer oriented and enjoy working with people.
• Self-motivated, hard working, sensible, able to work under pressure.