FOOD & BEVERAGE TEAM LEADER/SUPERVISOR

Mercure; Selangor; On-site; MYR 150,000 - 200,000; Full time

Job summary

A hospitality company in Selangor is seeking a Food & Beverage Supervisor to manage daily operations across various outlets. This role involves supporting the F&B Manager, ensuring optimal service and quality, and contributing to financial performance. Ideal candidates should excel in leadership, customer service, and have strong financial and team management skills. Join us in delivering exceptional guest experiences.

Responsibilities

• Assist in planning and reviewing monthly budgets and revenue forecasts.
• Analyze monthly reports to highlight variances against goals.
• Support the implementation of profit enhancement initiatives.
• Monitor and control food, beverage, and operating supply costs.
• Conduct daily briefings to communicate key information.
• Supervise day-to-day operations and ensure compliance with standards.
• Build rapport with guests and provide personalized service.
• Handle guest feedback and complaints effectively.
• Oversee cashiering and administrative documentation.
• Ensure cleanliness and hygiene of outlet areas.
• Maintain knowledge of menu items and hotel services.
• Assist other outlets during peak periods.
• Support recruitment and training of team members.
• Monitor team performance and professionalism.
• Conduct on-the-job training.
• Prepare weekly staff schedules.
• Participate in monthly departmental meetings.

Skills

Leadership

Financial acumen

Customer service

Team management

Job description

Position Overview
The Food & Beverage Supervisor / Team Leader assists in the daily management of all F&B operations — including restaurants, bars, banquets, and meeting suites — ensuring the highest standards of service, quality, and guest satisfaction. The role supports the F&B Manager in maintaining smooth operations, optimizing profitability, and driving team performance.

Key Responsibilities

• Business Performance

  Assist in planning and reviewing monthly budgets, revenue forecasts, and expenses.

• Business Performance

  Analyze monthly reports and highlight variances against business goals.

• Business Performance

  Participate in management meetings to review operational progress and contribute to business planning.

• Business Performance

  Support the implementation of profit enhancement initiatives in collaboration with the Kitchen and Marketing teams.

• Business Performance

  Monitor and control food, beverage, labour, and operating supply costs to ensure alignment with budget.

• Outlet Operations

  Conduct daily briefings to communicate key information to the team.

• Outlet Operations

  Supervise day-to-day operations to ensure smooth service and compliance with standards.

• Outlet Operations

  Ensure consistent food and beverage quality and timely service delivery.

• Outlet Operations

  Build rapport with guests, anticipate their preferences, and provide personalized service.

• Outlet Operations

  Handle guest feedback and complaints tactfully and efficiently.

• Outlet Operations

  Oversee cashiering, bar operations, and administrative documentation.

• Outlet Operations

  Check cleanliness and hygiene of outlet and back-of-house areas, ensuring compliance with health and safety standards.

• Outlet Operations

  Maintain knowledge of all menu items, promotions, and hotel services.

• Outlet Operations

  Ensure sufficient stock levels, proper handovers, and effective communication across shifts.

• Outlet Operations

  Assist other outlets as required during peak business periods.

• Team Management

  Support recruitment, training, and development of team members.

• Team Management

  Monitor team appearance, performance, and professionalism.

• Team Management

  Conduct on-the-job training and performance appraisals.

• Team Management

  Prepare weekly staff schedules according to business levels and operational needs.

• Team Management

  Participate in monthly departmental meetings to share updates and gather feedback.