Food & Beverage Supervisor

InterContinental Hotels Group; Ampang Jaya Municipal Council; On-site; MYR 150,000 - 200,000; Full time

Job summary

Join a global leader in hospitality as a Food & Beverage Coordinator, where you will support daily operations, enhance guest experiences, and build effective relationships within a dynamic team. You will be integral to ensuring exceptional service standards and assisting in training and development within the F&B department.

Benefits

Career development programs

Employee discounts

Qualifications

• 2+ years’ related working experience in Food & Beverage.
• Must speak local language and have strong communication skills.

Responsibilities

• Support F&B Management in administrative and operational tasks.
• Coordinate services and manage contractors.
• Assist in developing formal training plans for F&B employees.

Skills

Coordination

Guest Experience

Communication

Analytical Skills

Education

Bachelor’s degree in Hotel Management

Job description

You are responsible to support the Food & Beverage Management in the day-today operation by performing administrational and operational tasks. This includes coordination of services and support personnel (suppliers) as well as management of contractors.

Your Day To Day

People

• Attend and contribute to daily and weekly Food & Beverage departmental meetings.
• In the absence of a Manager/Assistant Manager, conducts shift briefings to ensure hotel activities and operational requirements are known
• To have a close working relationship with all stakeholders, restaurant managers and guests.
• Liaise with the Purchasing and Marcom team for artwork / promotional items required by the F&B department.
• Have a close working relationship with all section managers.
• Responsible to order stocks and to ensure par stock are sufficient.
• Responsible to update the E-Log after every shift on daily basis.
• Wear your uniform with pride and grooming as per hotel standard
• Assist in controlling and analysing quality levels of products and service, guest satisfaction, merchandising and marketing, operating costs and sanitation.
• Establish and maintain effective employee relations.
• Develop formal training plans and conduct on the job training sessions for Food & Beverage Department employees and Kitchen team.
• Assist with the compilation of new menus and beverage lists.
• Handle festive reservations as well as seasonal promotions reservations and billing, including the sending of pro-forma invoices.
• Develop and maintain an active database for F&B marketing purpose.
• Actively provide feedback on products and what can be implemented to achieve the budget.
• To operate the POS and ensure oversee the cashiering are accordance to Finance compliance.

Guest Experience

• Organize and coordinate all F&B Marketing and promotional events like appreciation events for the departments.
• Plan and conduct familiarization tours and site inspections when required.
• Maintain the guest database for the hotel’s F&B special events.
• Meet and greet regular guests at the restaurant and bars.
• Respond to all guest’s enquiries in regards to the Food and Beverage department and its operations.

Responsible Business

• Inform the Food & Beverage Department on a daily basis of all relevant information on operational matters.
• Actively check all menus and collaterals and other sales products to ensure we are OBSM compliant.
• Handles administrative works when necessary, including monthly reports, Halal certification, Audits, Risk Assessment.

Accountabilities

• Accountable for the F&B Administration and Marketing.

What We Need From You

• Bachelor’s degree / higher education qualification / equivalent in Hotel Management, culinary arts, or related field.
• 2+ years’ related working experience.
• Must speak local language.

How Do I Deliver This?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG hotels.

Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude:being caring, wanting to make a positive difference, and building genuine connections with guests.
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay.
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner.

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

What We Offer

Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team. Our career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.