Food & Beverage Service Manager

Hilton Worldwide, Inc.; Kuala Lumpur; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a dynamic Food & Beverage Service Manager. In this pivotal role, you will ensure exceptional guest experiences by leading a dedicated team, managing food and beverage operations, and maintaining high service standards. Your expertise will drive revenue growth while fostering a positive work environment. This is an exciting opportunity to make a significant impact in a renowned global company that values its team members and guests alike. If you are passionate about hospitality and ready to take your career to the next level, this position is perfect for you.

Qualifications

• 3+ years in a managerial role at a 4/5-star hotel.
• Strong relationship-building and communication skills.
• Proficient in food and beverage operations.

Responsibilities

• Ensure exceptional guest experience and service quality.
• Oversee daily operations of food and beverage outlets.
• Develop strategies to achieve revenue goals and control costs.

Skills

Management Skills

Relationship Building

Food & Beverage Knowledge

Problem Solving

Decision Making

Communication Skills

Education

3 years in a managerial position

Tools

Hotel Management Software

Food Inventory Systems

Job description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions oftravellerswho stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Food & Beverage Service Manager is concerned with the strategic management of the Food and Beverage outlets in accordance with prescribed Hilton policies and procedures.

What will I be doing?

As the Food & Beverage Service Manager, you will be responsible for performing the following tasks to the highest standards:

• Ensure an excellent guest experience by delivering exceptional food and beverage quality and service. Resolve guest complaints and feedback promptly, maintaining a professional and courteous approach.
• Anticipate guest needs and personalize their dining experiences.
• Lead, and coach the food and beverage team to enhance team performance and uphold the hotel’s service standards.
• Conduct regular performance feedback to improve individual and team effectiveness.
• Oversee daily operations of all food and beverage outlets, ensuring efficient workflows and timely service. This includes monitoring inventory levels and ordering supplies to maintain smooth operations.
• Maintain high standards of cleanliness, organization, and presentation within the food and beverage areas.
• Ensure compliance with health, safety, and sanitation regulations in all areas of food preparation and service.
• Develop and implement strategies to achieve revenue goals, control costs, and maximize profitability. This includes preparing and managing departmental budgets, including tracking expenses and managing labor costs.
• Monitor and analyze financial performance and provide actionable insights to senior management.
• Collaborate with chefs to create innovative, seasonal, and culturally relevant menus for all dining outlets. Review and update menus regularly to stay current with food trends and guest expectations.
• Work with the marketing team to create and implement food and beverage promotions and special events. Ensure the hotel's F&B offerings are aligned with brand identity and market positioning.
• Develop and maintain strong relationships with vendors and suppliers including negotiating contracts and pricing with suppliers to ensure quality products at competitive rates.
• Ensure compliance with all local, state, and federal regulations regarding food safety, alcohol service, and labor laws.
• Prepare regular reports on operational performance, guest feedback, and financial outcomes for senior management. Carry out any other reasonable duties and responsibilities as assigned.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

A Food & Beverage Service Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• 3 years managerial position in a 4 / 5-star category hotel.
• Pleasant personality and good at relationship building
• Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge to improve personal performance.
• Knowledgeable of Food & Beverage operations and skills.
• Ability to manage multiple food and beverage outlets simultaneously, ensuring each operates efficiently, meets service standards and maintains quality control.
• Knowledge of hotel-specific technologies for reservations, guest management, and food inventory systems used across the property.
• Good command of English, both verbal and written to meet business needs.
• Ability to speak the local language
• Skills in managing guest complaints, troubleshooting service issues, and turning negative experiences into positive ones, maintaining a reputation for excellence.
• Ability to make critical decisions under pressure, ensuring service is not compromised during high-stress periods.
• Ability to inspire and motivate team members towards work excellence.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisuretravellersthe finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!