Food & Beverage Sales Executive

Hilton Worldwide, Inc.; Kuala Lumpur; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player in hospitality seeks a dynamic Food & Beverage Sales Executive to enhance restaurant sales. In this role, you will collaborate with Sales & Marketing to generate new business, strengthen customer relationships, and drive revenue through exceptional service. Your expertise in negotiation and creative selling will be essential in maximizing opportunities. Join a team dedicated to delivering remarkable experiences and be part of a company that values your contributions and fosters growth in a vibrant environment.

Qualifications

• Minimum 2 years of experience in Food & Beverage or Sales.
• High School diploma required; 2-year degree preferred.

Responsibilities

• Proactively solicit and manage restaurant sales opportunities.
• Build relationships with customers for future bookings.
• Plan and execute Food & Beverage promotions.

Skills

Sales Skills

Customer Service

Negotiation Skills

Marketing Skills

Communication Skills

Education

High School Diploma or GED

2-Year Degree in Business Administration

Tools

Basic Computer Hardware and Software

Job description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton, and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Food & Beverage Sales Executive is responsible for proactively soliciting and managing restaurant sales-related opportunities. He/she actively up-sells each business opportunity to maximize revenue through in-house and hot zone sales efforts, achieving personal and team revenue goals. This role drives customer loyalty by delivering service excellence throughout each customer experience, providing service to grow the business.

What will I be doing?

As the Food & Beverage Sales Executive, you will:

1. Work collaboratively with the Sales & Marketing department to generate new business opportunities.
2. Build and strengthen relationships with existing and new customers to enable future bookings, including in-house promotions, sales calls, entertainment, and active involvement in restaurant service during peak hours.
3. Develop relationships within the community to expand the customer base for restaurant sales opportunities.
4. Manage and develop relationships with key internal and external stakeholders.
5. Drive in-house capture ratio by working closely with the Marketing Communications department to establish promotions.
6. Engage with guests in hotel public areas to generate additional business.
7. Plan and execute Food & Beverage promotions with Operations and Commercial departments for internal and external communications.
8. Promote the Dining Club Program, support the Sales team, and gather feedback on the program.
9. Explore hosting social events to maximize revenue.
10. Partner with Sales and Marketing Account Managers to visit potential accounts and drive restaurant business.
11. Attend social functions to network and find new business opportunities.
12. Use negotiation and creative selling skills to create additional restaurant business.
13. Support operational aspects of booked business.
14. Monitor market competition and understand market trends to enhance selling strategies.
15. Close opportunities based on market conditions and property needs.
16. Monitor same-day selling procedures to maximize revenue.
17. Understand target customer needs and service expectations.
18. Act as a guest service role model, setting a positive example for customer service.
19. Ensure exemplary customer service to drive satisfaction and loyalty.
20. Engage with guests for feedback and improve service quality.
21. Assist customers by understanding their needs and recommending features/services.
22. Work with the Hostess team to manage reservations and maintain the restaurant database.
23. Perform other sales-related responsibilities as assigned.

What are we looking for?

To succeed as a Food & Beverage Sales Executive at Hilton, you should:

• Have a minimum of 2 years of experience in a related field.
• Possess a High School diploma or GED.
• Have experience in Food & Beverage, Sales, Marketing, Guest Services, or a related area, or hold a 2-year degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major.
• Demonstrate professional demeanor, confidence, and respectfulness.
• Be adaptable and resilient under pressure or change.
• Drive results by setting high standards and proactively taking action.
• Build and contribute to team efforts, fostering collaboration.
• Build trust and confidence through effective interaction.
• Develop and maintain customer relationships based on understanding needs.
• Utilize professional skills to manage daily operations and solve work challenges.
• Focus on sales objectives, maximizing interaction productivity.
• Support Food & Beverage operations by engaging with customers and acting on feedback.
• Be proficient with basic computer hardware and software.
• Communicate effectively in writing and verbally.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, offering a range of accommodations from luxurious hotels to mid-priced options. For nearly a century, Hilton has provided exceptional guest experiences worldwide, driven by our vision to fill the earth with the light and warmth of hospitality. Our Team Members are at the heart of this mission, creating remarkable experiences every day.